Customer Onboarding & Support Coordinator (Temp-to-Perm)

Office Angels; North East; Sur place; GBP 28 000 - 30 000; Plein temps

Résumé du poste

Office Angels UK is recruiting an Onboarding & Support Administrator to join their Operations Team in Houghton le Spring. This role supports customers from initial enquiry through onboarding and ongoing support, ensuring a professional, friendly and efficient service throughout their journey.

The position offers a temporary-to-permanent path with an immediate start, typical hours Monday to Friday, and a salary of 28,000–30,000 DOE. Join a growing team within the education sector.

Qualifications

• Previous experience in an administration or customer support role.
• Excellent verbal and written communication skills.
• Strong organisational skills and attention to detail.
• Experience maintaining accurate records and databases.
• Good IT skills: Outlook, Word, Excel.
• Ability to manage multiple tasks and priorities.
• Professional and confident telephone manner.
• Proactive approach and positive attitude.

Responsabilités

• Coordinate the customer onboarding process, ensuring records, documentation and tracking systems are maintained accurately.
• Monitor onboarding progress, follow up outstanding actions and keep customers informed throughout their journey.
• Liaise with customers and internal teams to gather information, coordinate requirements and ensure actions are completed.
• Identify and elevate onboarding delays, issues or risks where appropriate.
• Respond to customer enquiries via telephone and email, providing a professional, friendly and responsive service.
• Resolve general enquiries and direct specialist or technical queries to the appropriate team member.
• Build and maintain positive customer relationships through regular communication and support.
• Maintain and update CRM systems, databases and customer records.
• Accurately record customer interactions, actions and outcomes.
• Coordinate multiple tasks and priorities simultaneously while meeting deadlines.
• Support reporting, documentation and general operational administration.
• Ensure records are maintained accurately, securely and confidentially.

Connaissances

Verbal and written communication

Organisation & attention to detail

Customer service

MS Office proficiency

Outils

CRM systems

Description du poste

Office Angels UK is recruiting an Onboarding & Support Administrator to join their Operations Team in Houghton le Spring. This role supports customers from initial enquiry through onboarding and ongoing support, ensuring a professional, friendly and efficient service throughout their journey.

The position offers a temporary-to-permanent path with an immediate start, typical hours Monday to Friday, and a salary of 28,000–30,000 DOE. Join a growing team within the education sector.