Onboarding Support Administrator - Temp to Perm

Confidential; Houghton-le-Spring, North East; On-site; GBP 28,000 - 30,000; Full time

Job summary

Confidential seeks an organised Onboarding & Support Administrator to join their Operations Team in Houghton le Spring. This full-time role is a temporary to permanent opportunity with an immediate start, supporting customers from initial enquiry through onboarding and ongoing support with a professional, friendly service.

You'll coordinate onboarding activities, maintain CRM records, and liaise with internal teams to ensure timely actions.

Qualifications

• Previous experience in an administration, customer service or support role.
• Excellent verbal and written communication skills.
• Strong organisational skills and attention to detail.
• Experience maintaining accurate records and databases.
• Good IT skills, including Microsoft Outlook, Word and Excel.
• Professional and confident telephone manner.
• A proactive approach and positive attitude.

Responsibilities

• Coordinate the customer onboarding process, ensuring records, documentation and tracking systems are maintained accurately.
• Monitor onboarding progress, follow up outstanding actions and keep customers informed throughout their journey.
• Liaise with customers and internal teams to gather information, coordinate requirements and ensure actions are completed.
• Identify and elevate onboarding delays, issues or risks where appropriate.
• Respond to customer enquiries via telephone and email, providing a professional, friendly and responsive service.
• Resolve general enquiries and direct specialist or technical queries to the appropriate team member.
• Build and maintain positive customer relationships through regular communication and support.

Skills

Customer service

Communication

Organisational skills

CRM familiarity

MS Outlook/Excel

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

• Onboarding & Support Administrator (Temp to Perm)


• Salary: 28,000- 30,000 DOE


• Hours: Full-time, Monday-Friday (8:00am-4:00pm or 8:30am-4:30pm) 37.5 hours per week


• Contract: Temporary to Permanent Opportunity


• Start Date: Immediate Start Available


• Interview Dates: Week Commencing 2nd November


• Location: Houghton le Spring, free on-site parking

Join a Growing Team Within the Education Sector

Are you an organised, proactive administrator who enjoys helping customers and keeping processes running smoothly? We're recruiting on behalf of a growing organisation within the education sector for a Onboarding & Support Administrator to join their Operations Team.

This is a varied and rewarding role where you'll support customers from their initial enquiry through to onboarding and ongoing support, ensuring they receive a professional, friendly and efficient service throughout their journey.

This position is likely to transition into a permanent contract, and applicants must be available to commence work initially on a temporary contract with an immediate start.

About the Role

As a Customer Onboarding & Support Administrator, you'll play a key role in ensuring customers have a smooth and positive experience from the outset. Working closely with the Operations Manager and wider team, you'll coordinate onboarding activities, manage customer communications, maintain CRM records and provide general administrative support. You'll be the first point of contact for many customers and help ensure all actions are completed accurately and on time.

Key Responsibilities: Customer Onboarding & Customer Support

• Coordinate the customer onboarding process, ensuring records, documentation and tracking systems are maintained accurately.


• Monitor onboarding progress, follow up outstanding actions and keep customers informed throughout their journey.


• Liaise with customers and internal teams to gather information, coordinate requirements and ensure actions are completed.


• Identify and elevate onboarding delays, issues or risks where appropriate.


• Respond to customer enquiries via telephone and email, providing a professional, friendly and responsive service.


• Resolve general enquiries and direct specialist or technical queries to the appropriate team member.


• Build and maintain positive customer relationships through regular communication and support.

Administration & Coordination

• Maintain and update CRM systems, databases and customer records.


• Accurately record customer interactions, actions and outcomes.


• Coordinate multiple tasks and priorities simultaneously while meeting deadlines.


• Support reporting, documentation and general operational administration.


• Ensure records are maintained accurately, securely and confidentially.

Essential Requirements

• Previous experience in an administration, customer service or customer support role.


• Excellent verbal and written communication skills.


• Strong organisational skills and attention to detail.


• Experience maintaining accurate records and databases.


• Good IT skills, including Microsoft Outlook, Word and Excel.


• Ability to manage multiple tasks and priorities effectively.


• Professional and confident telephone manner.


• A proactive approach and positive attitude.

Desirable

• Experience working within the education sector, schools, academies or Multi-Academy Trusts.


• Experience using CRM systems.


• Experience coordinating customer onboarding processes.


• Experience within a software, technology, professional services or support environment.


• Experience managing multiple customers, projects or workstreams simultaneously.

What's on Offer?

• Salary of 28,000- 30,000 per annum.


• Full-time Monday-Friday hours.


• Immediate start available.


• Temp-to-perm opportunity.


• Friendly and supportive working environment.


• Varied role with a mix of customer interaction and administration.


• Opportunity to join a growing organisation within the education sector.


• Long-term career development opportunities for the right candidate.

Due to the high volume of applications we receive, we are unable to provide individual feedback. If you have not been contacted within 5 working days of submitting your application, please assume that on this occasion your application has been unsuccessful. If you require any reasonable adjustments during the recruitment process, please let us know.