Onboarding Support Administrator - Temp to Perm

Office Angels; North East; Sur place; GBP 28 000 - 30 000; Plein temps

Résumé du poste

Office Angels UK is recruiting an Onboarding & Support Administrator to join their Operations Team in Houghton le Spring. This role supports customers from initial enquiry through onboarding and ongoing support, ensuring a professional, friendly and efficient service throughout their journey.

The position offers a temporary-to-permanent path with an immediate start, typical hours Monday to Friday, and a salary of 28,000–30,000 DOE. Join a growing team within the education sector.

Qualifications

• Previous experience in an administration or customer support role.
• Excellent verbal and written communication skills.
• Strong organisational skills and attention to detail.
• Experience maintaining accurate records and databases.
• Good IT skills: Outlook, Word, Excel.
• Ability to manage multiple tasks and priorities.
• Professional and confident telephone manner.
• Proactive approach and positive attitude.

Responsabilités

• Coordinate the customer onboarding process, ensuring records, documentation and tracking systems are maintained accurately.
• Monitor onboarding progress, follow up outstanding actions and keep customers informed throughout their journey.
• Liaise with customers and internal teams to gather information, coordinate requirements and ensure actions are completed.
• Identify and elevate onboarding delays, issues or risks where appropriate.
• Respond to customer enquiries via telephone and email, providing a professional, friendly and responsive service.
• Resolve general enquiries and direct specialist or technical queries to the appropriate team member.
• Build and maintain positive customer relationships through regular communication and support.
• Maintain and update CRM systems, databases and customer records.
• Accurately record customer interactions, actions and outcomes.
• Coordinate multiple tasks and priorities simultaneously while meeting deadlines.
• Support reporting, documentation and general operational administration.
• Ensure records are maintained accurately, securely and confidentially.

Connaissances

Verbal and written communication

Organisation & attention to detail

Customer service

MS Office proficiency

Outils

CRM systems

Description du poste

Onboarding & Support Administrator (Temp to Perm)

• Salary: 28,000- 30,000 DOE
• Hours: Full-time, Monday-Friday (8:00am-4:00pm or 8:30am-4:30pm) 37.5 hours per week
• Contract: Temporary to Permanent Opportunity
• Start Date: Immediate Start Available
• Interview Dates: Week Commencing 2nd November
• Location: Houghton le Spring, free on-site parking

Join a Growing Team Within the Education Sector

Are you an organised, proactive administrator who enjoys helping customers and keeping processes running smoothly? We're recruiting on behalf of a growing organisation within the education sector for a Onboarding & Support Administrator to join their Operations Team.

This is a varied and rewarding role where you'll support customers from their initial enquiry through to onboarding and ongoing support, ensuring they receive a professional, friendly and efficient service throughout their journey.

This position is likely to transition into a permanent contract, and applicants must be available to commence work initially on a temporary contract with an immediate start.

About the Role

As a Customer Onboarding & Support Administrator, you'll play a key role in ensuring customers have a smooth and positive experience from the outset. Working closely with the Operations Manager and wider team, you'll coordinate onboarding activities, manage customer communications, maintain CRM records and provide general administrative support. You'll be the first point of contact for many customers and help ensure all actions are completed accurately and on time.

Key Responsibilities: Customer Onboarding & Customer Support

• Coordinate the customer onboarding process, ensuring records, documentation and tracking systems are maintained accurately.
• Monitor onboarding progress, follow up outstanding actions and keep customers informed throughout their journey.
• Liaise with customers and internal teams to gather information, coordinate requirements and ensure actions are completed.
• Identify and elevate onboarding delays, issues or risks where appropriate.
• Respond to customer enquiries via telephone and email, providing a professional, friendly and responsive service.
• Resolve general enquiries and direct specialist or technical queries to the appropriate team member.
• Build and maintain positive customer relationships through regular communication and support.

Administration & Coordination

• Maintain and update CRM systems, databases and customer records.
• Accurately record customer interactions, actions and outcomes.
• Coordinate multiple tasks and priorities simultaneously while meeting deadlines.
• Support reporting, documentation and general operational administration.
• Ensure records are maintained accurately, securely and confidentially.

Essential Requirements

• Previous experience in an administration, customer service or customer support role.
• Excellent verbal and written communication skills.
• Strong organisational skills and attention to detail.
• Experience maintaining accurate records and databases.
• Good IT skills, including Microsoft Outlook, Word and Excel.
• Ability to manage multiple tasks and priorities effectively.
• Professional and confident telephone manner.
• A proactive approach and positive attitude.

Desirable

• Experience working within the education sector, schools, academies or Multi-Academy Trusts.
• Experience using CRM systems.
• Experience coordinating customer onboarding processes.
• Experience within a software, technology, professional services or support environment.
• Experience managing multiple customers, projects or workstreams simultaneously.

What's on Offer?

• Salary of 28,000- 30,000 per annum.
• Full-time Monday-Friday hours.
• Immediate start available.
• Temp-to-perm opportunity.
• Friendly and supportive working environment.
• Varied role with a mix of customer interaction and administration.
• Opportunity to join a growing organisation within the education sector.
• Long-term career development opportunities for the right candidate.

We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels UK is an Equal Opportunities Employer.