Customer Onboarding & Growth Specialist (UK)

Radius; Crewe; Hybrid; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Disability Confident Level 1

Race at Work Charter signatory

Crewe Pride sponsor

Mental Health Support

Job summary

Radius is seeking a Customer Onboarding Executive (UK) to deliver a best-in-class onboarding experience for new customers from our Global Telematics Hub – Arden Square, working hours Monday to Friday 8:30am–5:00pm.

You will guide the swift install and activation of Telematics devices, provide systems training, update CRM records, and look for upsell and cross-sell opportunities across the Radius Group.

Qualifications

• Experience in a Customer Service, Account Management or Desk-based sales position preferred but not essential.
• Computer literacy, specifically in Microsoft Office packages and business CRM platforms such as Salesforce
• Able to demonstrate a 'common sense' approach to problem solving in the operations environment
• Manage own workload effectively and support your line manager with reporting
• Interpersonal skills with the ability to influence decision/non-decision makers
• Strong team building skills and an ability to build effective relationships with customers
• Enthusiastic self-starter, driven by the intent to succeed and achieve company goals

Responsibilities

• Calling newly acquired customers to Radius Telematics and ensuring that they receive a red-carpet experience
• Working a ‘check list’ of items to ensure swift install and activation of customer Telematics devices
• Supporting new customers with providing systems training and setting up of key business software reports
• Seeking out additional opportunities for customer upsell and cross-sell into the wider Radius Group
• Working cross-departmentally to solve challenges with the customer at the heart of everything you do
• Updating business systems and CRM

Skills

Customer service

Account management

Desk-based sales

CRM platforms

Problem solving

Interpersonal skills

Team collaboration

Tools

Microsoft Office

Salesforce

Job description

Radius is seeking a Customer Onboarding Executive (UK) to deliver a best-in-class onboarding experience for new customers from our Global Telematics Hub – Arden Square, working hours Monday to Friday 8:30am–5:00pm.

You will guide the swift install and activation of Telematics devices, provide systems training, update CRM records, and look for upsell and cross-sell opportunities across the Radius Group.