Retention Agent

Radius Limited; Crewe; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

On-site gym

Cafe on site

Breakout rooms with PS4

Table tennis

Pool tables

Training and coaching

Health platform access

25 days holiday

Bonus potential

Core benefits package

Job summary

Radius Limited in Crewe is seeking a Customer Relationship Specialist to support and retain our UK Fuels clients. You will engage customers with outbound calls, address inquiries, and drive retention and upsell opportunities in a friendly, targets-driven environment.

The role offers a Monday–Friday 8:30am–5:00pm schedule with modern facilities, training, and potential progression into Team Leader roles. A welcoming team and competitive benefits are provided.

Qualifications

• Strong communication skills and telephone manner.
• Experience in customer service is preferred.
• Basic proficiency with Microsoft Excel is expected.

Responsibilities

• Make a high volume of outbound calls to retain and service customers.
• Maintain and nurture relationships with UK Fuels clients.
• Answer questions about Radius products and services.
• Drive retention by acting on feedback and implementing improvements.
• Promote Radius services and upsell where appropriate.

Skills

Communication skills

Telephone manner

Customer service

Microsoft Excel

Job description

• Department: Customer Service & Operations

Company Description

We are Radius - a leader in sustainable mobility, connectivity, and technology solutions. Our mission is to help our customers navigate through the energy transition and take advantage of the rapid technological fleet and connectivity evolutions that are taking place in their businesses.
Radius was born on the 8th of January 1990 as a fuel card business called UK Fuels, located above a hair dressing salon in the village of Holmes Chapel about 25 miles south of Manchester.

Forward the clock to the present day, Radius now has six integrated business units that operate across 19 countries globally with nearly 3000 employees!

Job Description

The role of Customer Relationship Specialist is really important to us. You will be responsible for assisting and retaining current, UK Fuels clients and looking to provide solutions for their needs.

There are also opportunities for a Team Leader role in this area

We would love to welcome you to our Crewe Eurocard office, working hours of Monday-Friday 8:30am – 5:00pm.

Your responsibilities day to day will be…

• Making a high number of outbound telephone calls, looking to retain and service our customers.
• Maintaining a positive relationship between Radius and our customers
• Answer questions about products or Radius as business
• Drive retention, taking on feedback and putting it in to practice.
• Offering services based on customer requirements.
• Driving sales and upsell on Radius products and services.

What do we expect of you?

• Fuel account knowledge/experience in the industry is preferred.
• Good communication skills and telephone manner
• Driven approach to meet and exceed expectations of customers.
• Basic understanding of Microsoft office programmes e.g. Excel

What can we offer you?

With a generous incentive and benefit structure, it’s a great time to join Radius:

• Well appointed, modern office with free gym on site, cafe, and break out rooms with Playstation 4 hub, table tennis and pool tables
• Excellent training and coaching in a friendly and supportive team working environment
• Fantastic opportunities for ongoing development and progression
• Access to a free online physical and mental health platform
• 25 holiday days per year, plus bank holidays
• A friendly culture that mirrors our proposition to our customers.
• A fast-growing organisation that defines itself as being agile and innovative
• A drive for continuous improvement, which you will be empowered to get behind from day one.
• A commitment to building a working environment that values inclusivity, innovation, agility, and drive.
• And of course, you will be compensated competitively along with bonus potential and a good range of core benefits.

Qualifications

Additional Information

Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background.

We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you

We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.

Diversity, Equality & Inclusion at Radius

Our global DEI networks champion LGBTQ+ inclusion, cultural diversity, women’s empowerment and mental health, neurodiversity and disability support.

We also offer:

• Global Female Health Policy & Female Health Champions
• Pregnancy Loss and Fertility Treatment Policies
• Endometriosis Friendly Employer (UK)
• Mental Health First Aiders
• Disability Confident Committed Employer (Level 1)
• Race at Work Charter signatory
• Proud sponsor of Crewe Pride (5years running) and Cheshire Pride Awards Corporate Supporter 2025
• Community network driving charity and volunteering initiatives, with 8 consecutive years of participation in the UK Challenge.
• Give as you earn scheme (payroll giving) and match funding

Next Steps

Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background.

We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you.

We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.

Job Location