UK Customer Onboarding Specialist - Upsell & Impact

Radius Limited; Crewe; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Female health policy

Maternity support

Mental health support

Payroll giving (GIVE as you earn)

Job summary

Radius Limited in the UK is seeking a Customer Onboarding Executive to deliver a best-in-class onboarding experience for new telematics customers. Based at Arden Square with Monday-Friday 8:30am–5:00pm, you will guide customers through installation, training, and set up of key reports to ensure a smooth start and high satisfaction.

You will work across teams to solve challenges with the customer at the heart of everything you do, update CRM, and seek opportunities for upsell and cross-sell

Qualifications

• Experience in a Customer Service, Account Management or Desk-based sales position preferred but not essential.
• Computer literacy, specifically in Microsoft Office packages and business CRM platforms such as Salesforce
• Able to demonstrate a 'common sense' approach to problem solving in the operations environment
• Manage own workload effectively and support your line manager with reporting
• Interpersonal skills with the ability to influence decision/non-decision makers
• Strong team building skills and an ability to build effective relationships with customers
• Enthusiastic self-starter, driven by the intent to succeed and achieve company goals

Responsibilities

• Calling newly acquired customers to Radius Telematics and ensuring that they receive a red-carpet experience
• Working a 'check list' of items to ensure swift install and activation of customer Telematics devices
• Supporting new customers with providing systems training and setting up of key business software reports
• Seeking out additional opportunities for customer upsell and cross-sell into the wider Radius Group
• Working cross-departmentally to solve challenges with the customer at the heart of everything you do
• Updating business systems and CRM

Skills

Customer service

Account management

Desk-based sales

Microsoft Office

Salesforce

Problem solving

Workload management

Interpersonal skills

Team building

Relationship building

Tools

Microsoft Office

Salesforce

Job description

Radius Limited in the UK is seeking a Customer Onboarding Executive to deliver a best-in-class onboarding experience for new telematics customers. Based at Arden Square with Monday-Friday 8:30am–5:00pm, you will guide customers through installation, training, and set up of key reports to ensure a smooth start and high satisfaction.

You will work across teams to solve challenges with the customer at the heart of everything you do, update CRM, and seek opportunities for upsell and cross-sell