Customer Onboarding Executive

Radius Limited; Crewe; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Female health policy

Maternity support

Mental health support

Payroll giving (GIVE as you earn)

Job summary

Radius Limited in the UK is seeking a Customer Onboarding Executive to deliver a best-in-class onboarding experience for new telematics customers. Based at Arden Square with Monday-Friday 8:30am–5:00pm, you will guide customers through installation, training, and set up of key reports to ensure a smooth start and high satisfaction.

You will work across teams to solve challenges with the customer at the heart of everything you do, update CRM, and seek opportunities for upsell and cross-sell

Qualifications

• Experience in a Customer Service, Account Management or Desk-based sales position preferred but not essential.
• Computer literacy, specifically in Microsoft Office packages and business CRM platforms such as Salesforce
• Able to demonstrate a 'common sense' approach to problem solving in the operations environment
• Manage own workload effectively and support your line manager with reporting
• Interpersonal skills with the ability to influence decision/non-decision makers
• Strong team building skills and an ability to build effective relationships with customers
• Enthusiastic self-starter, driven by the intent to succeed and achieve company goals

Responsibilities

• Calling newly acquired customers to Radius Telematics and ensuring that they receive a red-carpet experience
• Working a 'check list' of items to ensure swift install and activation of customer Telematics devices
• Supporting new customers with providing systems training and setting up of key business software reports
• Seeking out additional opportunities for customer upsell and cross-sell into the wider Radius Group
• Working cross-departmentally to solve challenges with the customer at the heart of everything you do
• Updating business systems and CRM

Skills

Customer service

Account management

Desk-based sales

Microsoft Office

Salesforce

Problem solving

Workload management

Interpersonal skills

Team building

Relationship building

Tools

Microsoft Office

Salesforce

Job description

• Department: Customer Service & Operations

Company Description

AtRadius, we provide best in classfleet and connectivity solutionsto businesses of all sizes.

Our mission is to help businesses adapt to the future by building solutions for a more sustainable, connected future.

Our comprehensive portfolio of solutions includes fuel cards, telematics, telecoms, insurance, vehicle leasing, EV charging, business energy, and expense management.

We are proud to have over 400,000 customers worldwide, over 50 offices across 5 continents, and over 2,800 talented Radius colleagues.

We've achieved big things already, but we're just getting started.

This is where you come in...

Job Description

The role of the Customer Onboarding Executive (UK) is important to us. You will be responsible for supporting our customers with a best-in-class customer onboarding experience. We would love to welcome you to our Global Telematics Hub - Arden Square, working hours of Monday-Friday 8:30am - 5:00pm.

Role responsibilities:

• Calling newly acquired customers to Radius Telematics and ensuring that they receive a red-carpet experience
• Working a 'check list' of items to ensure swift install and activation of customer Telematics devices
• Supporting new customers with providing systems training and setting up of key business software reports
• Seeking out additional opportunities for customer upsell and cross-sell into the wider Radius Group
• Working cross-departmentally to solve challenges with the customer at the heart of everything you do
• Updating business systems and CRM

Qualifications

Qualifications

• Experience in a Customer Service, Account Management or Desk-based sales position preferred but not essential
• Computer literacy, specifically in Microsoft Office packages and business CRM platforms such as Salesforce
• Able to demonstrate a 'common sense' approach to problem solving in the operations environment
• Manage own workload effectively and support your line manager with reporting
• Interpersonal skills with the ability to influence decision/non-decision makers
• Strong team building skills and an ability to build effective relationships with customers
• Enthusiastic self-starter, driven by the intent to succeed and achieve company goals

Diversity, Equality & Inclusion at Radius

Our global DEI networks champion LGBTQ+ inclusion, cultural diversity, women’s empowerment and mental health, neurodiversity and disability support.

We also offer:

• Global Female Health Policy & Female Health Champions
• Pregnancy Loss and Fertility Treatment Policies
• Endometriosis Friendly Employer
• Mental Health First Aiders
• Give as you earn scheme (payroll giving) and match funding
• Endometriosis Friendly Employer (UK)
• Disability Confident Committed Employer (Level 1)
• Race at Work Charter signatory
• Proud sponsor of Crewe Pride (5years running) and Cheshire Pride Awards Corporate Supporter 2025
• Community network driving charity and volunteering initiatives, with 8 consecutive years of participation in the UK Challenge.

Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background.

We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you.

We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.