Customer Onboarding Executive

Radius; Crewe; Hybrid; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Disability Confident Level 1

Race at Work Charter signatory

Crewe Pride sponsor

Mental Health Support

Job summary

Radius is seeking a Customer Onboarding Executive (UK) to deliver a best-in-class onboarding experience for new customers from our Global Telematics Hub – Arden Square, working hours Monday to Friday 8:30am–5:00pm.

You will guide the swift install and activation of Telematics devices, provide systems training, update CRM records, and look for upsell and cross-sell opportunities across the Radius Group.

Qualifications

• Experience in a Customer Service, Account Management or Desk-based sales position preferred but not essential.
• Computer literacy, specifically in Microsoft Office packages and business CRM platforms such as Salesforce
• Able to demonstrate a 'common sense' approach to problem solving in the operations environment
• Manage own workload effectively and support your line manager with reporting
• Interpersonal skills with the ability to influence decision/non-decision makers
• Strong team building skills and an ability to build effective relationships with customers
• Enthusiastic self-starter, driven by the intent to succeed and achieve company goals

Responsibilities

• Calling newly acquired customers to Radius Telematics and ensuring that they receive a red-carpet experience
• Working a ‘check list’ of items to ensure swift install and activation of customer Telematics devices
• Supporting new customers with providing systems training and setting up of key business software reports
• Seeking out additional opportunities for customer upsell and cross-sell into the wider Radius Group
• Working cross-departmentally to solve challenges with the customer at the heart of everything you do
• Updating business systems and CRM

Skills

Customer service

Account management

Desk-based sales

CRM platforms

Problem solving

Interpersonal skills

Team collaboration

Tools

Microsoft Office

Salesforce

Job description

• Department: Customer Service & Operations

Company Description

AtRadius, we provide best in classfleet and connectivity solutionsto businesses of all sizes.

Our mission is to help businesses adapt to the future by building solutions for a more sustainable, connected future.

Our comprehensive portfolio of solutions includes fuel cards, telematics, telecoms, insurance, vehicle leasing, EV charging, business energy, and expense management.

We are proud to have over 400,000 customers worldwide, over 50 offices across 5 continents, and over 2,800 talented Radius colleagues.

We've achieved big things already, but we're just getting started.

This is where you come in...

Job Description

The role of the Customer Onboarding Executive (UK) is important to us. You will be responsible for supporting our customers with a best-in-class customer onboarding experience. We would love to welcome you to our Global Telematics Hub – Arden Square, working hours of Monday-Friday 8:30am – 5:00pm.

Role responsibilities:

• Calling newly acquired customers to Radius Telematics and ensuring that they receive a red-carpet experience
• Working a ‘check list’ of items to ensure swift install and activation of customer Telematics devices
• Supporting new customers with providing systems training and setting up of key business software reports
• Seeking out additional opportunities for customer upsell and cross-sell into the wider Radius Group
• Working cross-departmentally to solve challenges with the customer at the heart of everything you do
• Updating business systems and CRM

Qualifications

• Experience in a Customer Service, Account Management or Desk-based sales position preferred but not essential
• Computer literacy, specifically in Microsoft Office packages and business CRM platforms such as Salesforce
• Able to demonstrate a 'common sense' approach to problem solving in the operations environment
• Manage own workload effectively and support your line manager with reporting
• Interpersonal skills with the ability to influence decision/non-decision makers
• Strong team building skills and an ability to build effective relationships with customers
• Enthusiastic self-starter, driven by the intent to succeed and achieve company goals

#LI-SC1

Additional Information

Diversity, Equality & Inclusion at Radius

Our global DEI networks champion LGBTQ+ inclusion, cultural diversity, women’s empowerment and mental health, neurodiversity and disability support.

We also offer:

• Global Female Health Policy & Female Health Champions
• Pregnancy Loss and Fertility Treatment Policies
• Endometriosis Friendly Employer (UK)
• Mental Health First Aiders
• Disability Confident Committed Employer (Level 1)
• Race at Work Charter signatory
• Proud sponsor of Crewe Pride (5years running) and Cheshire Pride Awards Corporate Supporter 2025
• Community network driving charity and volunteering initiatives, with 8 consecutive years of participation in the UK Challenge.
• Give as you earn scheme (payroll giving) and match funding

Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background.

We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you.

We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.