Inbound Sales & Solutions Advisor

Radiuslimited; Crewe; On-site; GBP 22,000 - 32,000; Full time

Job summary

Radius is a growing business in Crewe, United Kingdom, seeking a motivated Inbound Sales Advisor to be the first point of contact for inbound enquiries and deliver a consultative experience for customers. You will connect them with the most suitable products, services, or specialist teams across the business.

You will build trust, drive high-quality referrals, and work with internal teams to ensure a smooth journey from enquiry to handover.

Qualifications

• 2-3 years' experience in a customer service, inbound sales, contact centre, or customer-facing advisory role.
• Proven ability to identify customer needs and generate referrals, sales opportunities, or commercial outcomes.
• Strong communication and interpersonal skills with the ability to build rapport quickly and effectively.
• Experience using CRM systems and customer management tools.
• Excellent listening and questioning skills with a consultative and customer-focused approach.
• Strong organisational and time management skills, with the ability to manage multiple enquiries effectively.
• Confidence handling customer objections and finding appropriate solutions.
• Ability to work independently and collaboratively within a team environment.
• Results-driven mindset with a focus on achieving referral, customer satisfaction, and performance targets.

Responsibilities

• Respond promptly to inbound customer enquiries via phone, email, and digital channels, providing a professional and positive customer experience.
• Engage customers in meaningful conversations to understand their needs, circumstances, and objectives.
• Identify opportunities to refer customers to other products, services, or specialist departments across the business.
• Generate high-quality referrals that support business growth and contribute to overall commercial targets.
• Educate customers on available solutions and explain the benefits of relevant services in a clear and engaging manner.
• Build rapport and maintain strong customer relationships to encourage repeat engagement and positive customer outcomes.
• Maintain accurate and detailed records of all customer interactions, referrals, and outcomes within the CRM system.
• Work closely with internal teams to ensure a seamless customer journey from initial enquiry through to referral and handover.
• Meet and exceed referral, activity, and customer service targets and key performance indicators (KPIs).
• Stay up to date with products, services, processes, and industry developments to confidently support customers and identify referral opportunities.

Skills

Inbound sales

CRM systems

Customer service

Communication skills

Problem solving

Job description

Radius is a growing business in Crewe, United Kingdom, seeking a motivated Inbound Sales Advisor to be the first point of contact for inbound enquiries and deliver a consultative experience for customers. You will connect them with the most suitable products, services, or specialist teams across the business.

You will build trust, drive high-quality referrals, and work with internal teams to ensure a smooth journey from enquiry to handover.