Customer-Obsessed Security Officer

Mitie Cleaning & Hygiene Services; Brighton; On-site; GBP 36,000 - 42,000; Full time

Benefits offered by this job

20% colleague discount

Company-funded SIA licence renewal

Cycle to Work Scheme

Life Assurance

Share Incentive Plan

Save As You Earn Scheme

Job summary

Marks & Spencer in Brighton is seeking a Security Officer to ensure a visible, professional security presence and deliver outstanding service to customers and colleagues. The role emphasises preventing theft, responding to incidents, and maintaining a safe shopping environment.

Applicants should hold a valid SIA licence and have prior security experience, with strong communication skills and a calm, professional approach in difficult situations.

Qualifications

• A valid SIA Licence is required.
• Previous security experience is preferred.
• Strong communication and interpersonal skills are essential.
• Calm and professional approach in challenging situations.

Responsibilities

• Providing a visible and professional security presence within store.
• Delivering world class customer service to customers and colleagues.
• Helping prevent loss, theft and anti-social behaviour.
• Using store technology including body-worn cameras and mobile reporting systems.
• Responding calmly and professionally to incidents and emergencies.
• Maintaining a safe environment by identifying and reporting hazards.
• Supporting compliance with company policies and legal requirements.

Skills

SIA Licence

Customer service

Strong communication

Professional demeanor

Tools

Security equipment

Job description

Marks & Spencer in Brighton is seeking a Security Officer to ensure a visible, professional security presence and deliver outstanding service to customers and colleagues. The role emphasises preventing theft, responding to incidents, and maintaining a safe shopping environment.

Applicants should hold a valid SIA licence and have prior security experience, with strong communication skills and a calm, professional approach in difficult situations.