Customer-Focused Security Officer — 40+ Hrs/Week

Mitie Group plc.; Warrington; On-site; GBP 28,000 - 32,000; Full time

Benefits offered by this job

Colleague discount (20%)

Company-funded SIA licence renewal

Share Incentive Plan

Save As You Earn Scheme

Cycle to Work Scheme

Life Assurance

Childcare Voucher Scheme

Job summary

Marks & Spencer in Gemini is seeking a Retail Security Officer to create a safe, welcoming and secure environment for customers and colleagues.

You’ll stay calm under pressure, lead with professionalism, and protect the store, people and products. The role emphasizes customer service, being a visible presence, and using store tech like mobile reporting and body-worn cameras to support operations.

Qualifications

• Previous security experience is preferred
• A valid SIA licence is desirable, although not essential
• Strong communication and interpersonal skills
• A calm, confident and professional approach
• A proactive mindset with the ability to make sound decisions quickly
• A genuine passion for customer service and keeping people safe

Responsibilities

• Create a safe, welcoming and secure environment for customers and colleagues.
• Respond to incidents, prevent loss and protect store assets.
• Provide professional support to customers and colleagues while on duty.
• Operate store technology and mobile reporting systems to assist operations.
• Stay calm under pressure and act professionally in challenging situations.
• Collaborate with store colleagues to maintain high standards and support operations.

Skills

Strong communication

Interpersonal skills

Calm under pressure

Professional approach

Proactive mindset

Customer service orientation

Job description

Marks & Spencer in Gemini is seeking a Retail Security Officer to create a safe, welcoming and secure environment for customers and colleagues.

You’ll stay calm under pressure, lead with professionalism, and protect the store, people and products. The role emphasizes customer service, being a visible presence, and using store tech like mobile reporting and body-worn cameras to support operations.