Customer Loyalty & Retention Specialist

Biffa Waste Services; Barlborough; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

24 days holiday

Bank holidays

Holiday buy/sell

Perkz discounts

Family-friendly policies

Free on-site parking

Comprehensive training and development

Job summary

Biffa Waste Services in Barlborough, England, is seeking a Loyalty Team Executive to improve customer retention by handling contract termination requests and identifying customers who need support. This reactive role collaborates across departments to identify opportunities to better assist customers and reduce churn.

The position offers 37.5 hours per week, a competitive bonus scheme, and on-site parking, with comprehensive training and development and 24 days holiday plus bank holidays.

Responsibilities

• Handle customer contract termination requests.
• Collaborate with multiple Biffa departments to identify areas to improve retention.

Job description

Biffa Waste Services in Barlborough, England, is seeking a Loyalty Team Executive to improve customer retention by handling contract termination requests and identifying customers who need support. This reactive role collaborates across departments to identify opportunities to better assist customers and reduce churn.

The position offers 37.5 hours per week, a competitive bonus scheme, and on-site parking, with comprehensive training and development and 24 days holiday plus bank holidays.