Loyalty Team Executive

Biffa Group; Barlborough; Remote; GBP 15,000 - 25,000; Full time

Benefits offered by this job

Career progression

Holiday entitlement

On-site parking

Perkz discounts

Family-friendly policies

Job summary

Biffa Group is seeking a Loyalty Team Executive in Barlborough (S43 4XA). The role is 37.5 hours per week, Monday to Friday, with a salary of up to £25,174 and a competitive bonus scheme.

You will react to customer termination requests and proactively identify customers needing support while working with other Biffa departments to retain customers. This position offers comprehensive training, development opportunities, 24 days holiday plus bank holidays, free on-site parking, and access to Perkz

Qualifications

• Excellent communication skills and resilience.
• Experience handling customer contacts and retention.
• Ability to work with multiple Biffa departments.

Responsibilities

• Handle customer contract termination requests and retention efforts.
• Collaborate with departments to identify improvement areas.
• Provide responsive, accurate information to customers.

Skills

Communication

Resilience

Job description

Loyalty Team Executive

Location:Barlborough, S43 4XA
Hours:37.5 hours per week, Monday to Friday
Salary:Upto £25,174 & Competitive Bonus Scheme

Are you resilient, with great communication skills?

We are looking for a Loyalty Team Executive to improve customer retention within Biffa, this will be a reactive role handling customer contract termination requests whilst proactively identifying customers require assistance. Working alongside various Biffa departments identifying areas of improvement for the business in order to retain more customers.

And here’s why you’ll love it at Biffa:

• Comprehensive training and development with opportunities for career progression
• 24 days holiday a year plus Bank Holiday days and the opportunity to buy and sell holiday.
• Access to Biffa Perkz – high street discounts for you and your family
• Pioneering family-friendly policies
• Free on-site parking

We’re here to change the way people think about waste

Whether we’re turning waste into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. Over 10,000 people around the country trust us to provide them with a career that’s always rewarding, often challenging, but never dull.

Dedicated to diversity
At Biffa we believe different ideas, perspective and backgrounds are key to developing a creative working environment that delivers real results. It’s why you’ll find us championing diversity and equality at every turn.