Customer Experience Specialist - Waste & Recycling Office

Biffa Group; Aylesbury; Híbrido; GBP 23.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Holiday days

Pension

Medical/dental

Cycle to work

Discounts

Free parking

Training & progression

Descripción de la vacante

Biffa Group in Aylesbury is seeking a Customer Service Representative to join our busy contact centre. You will help customers with queries and provide timely resolutions while delivering excellent service.

This permanent, full-time role offers 37.5 contracted hours per week, based at our Aylesbury office, with shifts 7.45am–5.30pm Monday to Friday and 8am–1pm Saturdays on a rota basis. Induction and progression opportunities are provided.

Formación

• Excellent communication skills.
• Attention to detail.
• Positive attitude and ability to stay calm under pressure.
• Some customer service experience preferred.

Responsabilidades

• Handle customer queries and provide resolutions.
• Deliver excellent customer service in a busy contact centre.
• Maintain accurate records and document outcomes.

Conocimientos

Excellent communication

Attention to detail

Positive attitude

Calm under pressure

Educación

Customer service experience

Herramientas

Microsoft Office

Descripción del empleo

Biffa Group in Aylesbury is seeking a Customer Service Representative to join our busy contact centre. You will help customers with queries and provide timely resolutions while delivering excellent service.

This permanent, full-time role offers 37.5 contracted hours per week, based at our Aylesbury office, with shifts 7.45am–5.30pm Monday to Friday and 8am–1pm Saturdays on a rota basis. Induction and progression opportunities are provided.