Loyalty Team Executive

Biffa Waste Services; Barlborough; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

24 days holiday

Bank holidays

Holiday buy/sell

Perkz discounts

Family-friendly policies

Free on-site parking

Comprehensive training and development

Job summary

Biffa Waste Services in Barlborough, England, is seeking a Loyalty Team Executive to improve customer retention by handling contract termination requests and identifying customers who need support. This reactive role collaborates across departments to identify opportunities to better assist customers and reduce churn.

The position offers 37.5 hours per week, a competitive bonus scheme, and on-site parking, with comprehensive training and development and 24 days holiday plus bank holidays.

Responsibilities

• Handle customer contract termination requests.
• Collaborate with multiple Biffa departments to identify areas to improve retention.

Job description

Loyalty Team Executive

Location:Barlborough, S43 4XA
Hours:37.5 hours per week, Monday to Friday
Salary:Upto £25,174 & Competitive Bonus Scheme

Are you resilient, with great communication skills?

We are looking for a Loyalty Team Executive to improve customer retention within Biffa, this will be a reactive role handling customer contract termination requests whilst proactively identifying customers require assistance. Working alongside various Biffa departments identifying areas of improvement for the business in order to retain more customers.

And here’s why you’ll love it at Biffa:

• Comprehensive training and development with opportunities for career progression
• 24 days holiday a year plus Bank Holiday days and the opportunity to buy and sell holiday.
• Access to Biffa Perkz – high street discounts for you and your family
• Pioneering family-friendly policies
• Free on-site parking

We’re here to change the way people think about waste

Whether we’re turning waste into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. Over 10,000 people around the country trust us to provide them with a career that’s always rewarding, often challenging, but never dull.

Dedicated to diversity
At Biffa we believe different ideas, perspective and backgrounds are key to developing a creative working environment that delivers real results. It’s why you’ll find us championing diversity and equality at every turn.