Customer Account Manager — Training, Bonus & Benefits

Everyday Loans Group; Manchester; Sur place; GBP 27 000 - 35 000; Plein temps

Avantages offerts par ce poste

Bonus scheme

Private healthcare

Life assurance

Company pension (3% employee to 8%)

Holiday allowance (25 days + bank)

Cycle to Work

Retail discounts

Tech scheme

Charity volunteering days

Résumé du poste

Evlo in Manchester is hiring a Customer Account Manager to support customers through the full loan lifecycle, from initial enquiry to repayment. You will use strong people skills to build rapport, verify affordability, and guide borrowers with clear, helpful communication both over the phone and in person.

Training is provided and a generous benefits package accompanies a competitive salary and bonus scheme, plus private healthcare, pension, extra holidays, and employee wellbeing initiatives.

Qualifications

• Excellent customer service and people skills.
• Ability to communicate clearly over phone and in person.
• Ability to build rapport with customers and stakeholders.

Responsabilités

• Engage with customers to understand loan needs and affordability.
• Process loan applications and guide customers through the lifecycle.
• Maintain strong customer relationships and ensure high service standards.

Connaissances

Customer Focused

Strong Communication

Self-Development

Team Work

Target Driven

Outils

CRM Software

Description du poste

Evlo in Manchester is hiring a Customer Account Manager to support customers through the full loan lifecycle, from initial enquiry to repayment. You will use strong people skills to build rapport, verify affordability, and guide borrowers with clear, helpful communication both over the phone and in person.

Training is provided and a generous benefits package accompanies a competitive salary and bonus scheme, plus private healthcare, pension, extra holidays, and employee wellbeing initiatives.