Customer Liaison Officer

TN United Kingdom; Birmingham; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Customer Liaison Officer for a full-time role in Birmingham. This position involves providing exceptional support to residents throughout their journey, ensuring satisfaction and effective communication. You will engage with various stakeholders, conduct consultations, and manage access for home works. In return, the company offers a competitive salary, a company vehicle, and a comprehensive benefits package, including generous leave, life cover, and learning opportunities. Join a dynamic team committed to fostering an inclusive environment and making a positive impact in the community.

Benefits

24 days annual leave plus public holidays

Life cover equal to one times annual salary

Employee discount schemes on major brands

Cycle-to-work scheme

Two CSR days per year

Learning opportunities for professional qualifications

Employee referral rewards

Access to employee networks

24/7 Employee Assistance Program

Mental wellbeing app

Qualifications

• Experience in customer service and resident liaison roles.
• Basic understanding of construction and social housing.

Responsibilities

• Provide consultation and support to residents ensuring high satisfaction.
• Manage the customer journey and develop effective relationships.

Skills

Customer Service Experience

Resident Liaison Experience

Basic Understanding of Construction

Familiarity with GDPR Regulations

Proficiency in MS Office

Job description

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Equans is looking for a Customer Liaison Officer to join our team in Birmingham on a permanent basis. This is a full-time role. On offer is a competitive salary, a company vehicle, and benefits package.

What will you deliver?

• Provide consultation and support to residents before, during, and after works to their homes, ensuring high customer satisfaction.
• Manage the customer/resident journey following client and company engagement procedures.
• Develop effective relationships with residents, clients, subcontractors, site personnel, local stakeholders, the community, and the Customer Care Department.
• Conduct choice events, consultation sessions, and individual consultations with residents regarding future work.
• Perform resident inductions, including introduction to Equans, the CLO/RLO process, scope of works, and property condition surveys with photographic evidence.
• Complete resident profiling and collaborate with the site management team to implement effective practices and communicate with the client’s customer care team as needed.
• Arrange access with residents and schedule appointments for home works.
• Organize and provide support such as packing, dust sheets, storage, and other facilities as required.

What can we offer you?

We offer a competitive salary, car, and benefits, including:

• 24 days annual leave plus public holidays
• Life cover equal to one times annual salary
• Employee discount schemes on major brands
• Cycle-to-work scheme
• Two CSR days per year
• Learning opportunities like professional qualifications and training
• Employee referral rewards
• Access to employee networks such as WiE, RISE, LGBTQI+, Working Parents, YPN, and Disability Network
• 24/7 Employee Assistance Program and mental wellbeing app

Who are we looking for?

• Experience in a customer service role
• Resident liaison experience in construction or social housing
• Basic understanding of construction and social housing
• Familiarity with GDPR regulations
• Proficiency in MS Office

Who are we?

Equans is a global leader in energy services with nearly employees across 50+ countries, generating over 17 billion euros annually. In the UK & Ireland, we provide technical, FM, regeneration, and energy services, specializing in smart buildings, green mobility, and renewable energy. As part of Bouygues, we work to support the energy transition towards net zero and digital transformation.

What's next?

If interested, click below to register, apply, and track your progress. Our Resourcing Team will review your application and contact you.

EQNENG

At Equans, we are committed to diversity and inclusion, fostering a workplace where everyone’s voice is heard and supported. Joining us means being part of an inclusive environment that encourages authenticity and provides access to employee networks like WiE, RISE, LGBTQI+, Working Parents, YPN, and Disability Network.

Applicants must have the right to work in the UK. We do not offer relocation packages. Some roles may require a Disclosure check. All inquiries should go to the Resourcing Team; agency involvement is not required.