Customer Success Executive

JR United Kingdom; United Kingdom; Remote; GBP 28,000; Full time

Job summary

A leading company in the UK is seeking a proactive 1st Line Support / Customer Success Representative. This remote role is ideal for someone who excels in customer service and problem-solving. Join a supportive team with excellent progression opportunities.

Benefits

Clear progression path and personal development support

Fully remote working environment

Friendly, supportive team culture

Regular virtual team socials and wellbeing initiatives

Qualifications

• Excellent communication skills and a friendly, professional manner.
• Strong problem-solving ability with a customer-first mindset.
• Tech-literate, with the ability to quickly learn new systems and tools.

Responsibilities

• Be the first point of contact for customer queries via email, live chat, and phone.
• Troubleshoot technical issues and provide clear, concise solutions.
• Collaborate with internal teams to escalate and resolve more complex issues.

Skills

Communication

Problem Solving

Tech Literacy

Education

Degree Level Education

Job description

Social network you want to login/join with:

Customer Success Executive, united kingdom

col-narrow-left

Client:

REAKT Recruitment Ltd

Location:

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Views:

3

Posted:

12.05.2025

Expiry Date:

26.06.2025

col-wide

Job Description:

Job Title: 1st Line Support / Customer Success Representative (Remote)

Salary: £28,000 per annum + Excellent Progression Opportunities

Location: Remote (UK-based)

Are you passionate about helping people and solving problems? We're looking for a proactive, tech-savvy, and customer-focused individual to join a growing team as a 1st Line Support / Customer Success Representative. This fully remote role is perfect for someone who thrives on delivering exceptional service and is eager to grow within a forward-thinking company.

What You'll Do:

• Be the first point of contact for customer queries via email, live chat, and phone
• Troubleshoot technical issues and provide clear, concise solutions
• Ensure customers have an outstanding experience with every interaction
• Collaborate with internal teams to escalate and resolve more complex issues
• Contribute to help centre documentation and customer feedback loops

What We’re Looking For:

• Excellent communication skills and a friendly, professional manner
• Educated, ideally to Degree level (but not a necessity)
• Strong problem-solving ability with a customer-first mindset
• Tech-literate, with the ability to quickly learn new systems and tools
• Previous experience in a support or customer service role (preferred but not essential)
• Self-motivated and comfortable working remotely

What We Offer:

• Salary circa £28,000 per annum, depending on experience
• Clear progression path and personal development support
• Fully remote working environment
• A friendly, supportive team culture
• Regular virtual team socials and wellbeing initiatives

Join a company where your voice is heard, your work is valued, and your career can thrive.