Customer Liaison Officer R&M

TN United Kingdom; Birmingham; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking an experienced Customer Liaison Officer to enhance customer satisfaction on planned maintenance projects. This full-time role involves engaging with residents, coordinating access for timely project completion, and providing support to the Site Manager. The ideal candidate will possess strong communication skills and resilience, with a proven track record in customer service. Join a diverse team that values proactive problem-solving and community engagement, while enjoying generous benefits including annual leave, maternity/paternity leave, and discounted gym memberships.

Benefits

25 days annual leave + bank holidays

Pay review every January

26 weeks full pay maternity leave

8 weeks full pay paternity leave

Discounted gym memberships

Up to £3,000 colleague referral fee

Dental care

Private healthcare

Cycle-to-work scheme

Mobile discounts

Qualifications

• Experience in a customer-facing environment is essential.
• Ability to handle sensitive situations and negotiate effectively.

Responsibilities

• Deliver and improve customer satisfaction across planned works projects.
• Liaise with customers to clarify scope of work and coordinate access.

Skills

Customer Service Experience

Negotiation Skills

Microsoft Office Proficiency

Resilience

Full Driving Licence

Job description

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Client:

Location:

Birmingham, United Kingdom

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

e093692fa908

Job Views:

12

Posted:

26.04.2025

Expiry Date:

10.06.2025

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Job Description:

The Role

Here at Fortem, we are currently recruiting for an experienced and confident Customer Liaison Officer to join our Birmingham contract, working on the Repairs & Maintenance side.

Working full-time, you will aim to deliver and improve customer and client satisfaction across the planned works project, engaging tenants and supporting the Site Manager.

Benefits include:

• 25 days annual leave + bank holidays & your birthday off
• Pay review every January
• 26 weeks full pay maternity leave
• 8 weeks full pay paternity leave
• Discounted gym memberships at national and local gyms
• Up to £3,000 colleague referral fee
• Additional benefits: dental care, private healthcare, cycle-to-work scheme, mobile discounts, and more

The Project

You will work on planned maintenance and refurbishments, engaging residents and communities, liaising with customers to clarify the scope of work, and coordinating access to ensure timely completion.

Essential and Desirable Criteria

Essential:

• Experience in a customer-facing environment
• Ability to handle sensitive situations
• Resilience and negotiation skills
• Full Driving Licence
• Proficiency in Microsoft Office

Desirable:

• Experience in a similar role
• Awareness of diversity issues

Fortem values diversity and encourages applications from all community sectors.

Personal Qualities

We seek a great communicator who enjoys engaging with people, visiting sites, and solving problems proactively. We value skills, experience, and alignment with our values and behaviors.