Customer Liaison Officer

Key-Rite Security; Kidderminster; Hybrid; GBP 32,000; Full time

Job summary

An established industry player is seeking a Customer Liaison Officer to enhance customer satisfaction and service delivery. This role involves engaging with customers, resolving queries, and ensuring projects are completed on time and within budget. The ideal candidate will thrive in a dynamic environment, leveraging their problem-solving skills to navigate challenges in the social housing sector. If you are passionate about customer service and ready to make a positive impact, this opportunity is perfect for you. Join a team dedicated to delivering excellence and improving processes for a diverse clientele.

Qualifications

• Experienced in delivering effective customer services in a fast-paced environment.
• Prepared to gain formal qualifications in asset management and surveying.

Responsibilities

• Provide solutions and advice to customer and internal stakeholder queries.
• Support managers in monitoring contractor performance and customer satisfaction.

Skills

Customer Service

Problem-Solving

Attention to Detail

Numeracy Skills

Education

Understanding of Social Housing Market

Competence in Asset Management

Job description

Customer Liaison Officer

Kidderminster, Worcestershire (Hybrid Working)

£31,181

Are you customer-focused, with excellent problem-solving skills and a professional, friendly manner? If delivering excellent customer service is your passion and you enjoy using your initiative to confidently help a diverse range of customers, sometimes in difficult or sensitive situations, then we would like to hear from you!

As a Customer Liaison Officer, you’ll be on-hand to offer solutions and advice to customer and internal stakeholder queries to ensure surveying works and follow-up works are undertaken. You’ll ensure customer satisfaction is measured and identify any improvements, liaising with colleagues to highlight any issues and implement changes to the process. As the first point of contact for enquiries about physical works, you will visit customers in their homes, attend contractor meetings, and resolve issues with a ‘right first time’ approach. With strong attention to detail, you’ll support managers in monitoring and reporting on contractor performance and customer satisfaction and will help monitor the delivery of projects to ensure completion on time and on budget.

We’re looking for an experienced customer-focused individual who understands the social housing market and can deliver effective customer services. You’ll be accustomed to working in a challenging and fast-paced environment, meeting targets and deadlines. With good numeracy skills, you’ll be able to maintain budgets and reports. An understanding of asset management projects, building construction, design, and surveying is desirable; it is essential that you are prepared to progress towards gaining formal recognised competence and qualification in this field.