Patient Liaison Officer – ADHD Assessment Service

TN United Kingdom; Birmingham; Hybrid; GBP 30,000; Full time

Job summary

An established industry player is seeking a compassionate Patient Liaison Officer to enhance the ADHD Assessment Service team. This role is pivotal in ensuring a seamless experience for patients from referral to aftercare, requiring excellent communication and coordination skills. You will manage referrals, support virtual consultations, and provide empathetic guidance to patients. Join a dedicated team focused on improving healthcare delivery and patient outcomes, with flexibility to work in a hybrid setting across Birmingham and London. This opportunity is perfect for those passionate about making a difference in healthcare.

Qualifications

• Experience in a healthcare, patient-facing, or service-led admin role.
• Comfortable working with sensitive patient data and IT systems.

Responsibilities

• Manage referrals via e-RS and email, ensuring accurate patient onboarding.
• Coordinate triage calls, assessments, and follow-up appointments.

Skills

Interpersonal Skills

Communication Skills

Attention to Detail

Multitasking

Empathy

Healthcare Data Protection Knowledge

Tools

EMIS Web

Hero Health

Job description

Social network you want to login/join with:

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Client:

Medinet UK

Location:

Birmingham, United Kingdom

Job Category:

-

EU work permit required:

Yes

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Job Reference:

0197c32c71d8

Job Views:

3

Posted:

10.05.2025

Expiry Date:

24.06.2025

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Job Description:

Salary: £30,000 per annum

Location: Hybrid - London or Birmingham

Hours: Full-time, Monday to Friday (with flexibility to support 7-day service operations)

About us

HealthHarmonie, part of the Medinet group, is a leading private healthcare provider dedicated to delivering high-quality healthcare services to patients across the UK. We specialise in partnering with the NHS and ICBs to provide innovative solutions that improve patient outcomes and streamline healthcare delivery.

Overview

We're looking for a compassionate, detail-oriented Patient Liaison Officer (PLO) to join our growing ADHD Assessment Service team. You'll play a vital role in delivering a smooth, supportive experience for patients from referral through to assessment, treatment, and aftercare.

As the first point of contact for patients, clinicians, GPs, and internal teams, you'll ensure the highest standard of communication and coordination - helping people feel informed, reassured, and well cared for throughout their journey with us.

About the Role

As a Patient Liaison Officer, you will:

• Manage referrals via e-RS and email, ensuring complete and accurate patient onboarding
• Coordinate triage calls, assessments, and follow-up appointments
• Provide technical and administrative support during virtual consultations
• Process and distribute clinical reports using EMIS and Hero Health
• Support titration scheduling, liaise with GPs, and manage aftercare communications
• Be the first point of contact for patient queries, offering clear, compassionate guidance

The service operates 7 days a week, 12 hours per day, so flexibility to work shift patterns is essential.

What You'll Need

• Experience in a healthcare, patient-facing, or service-led admin role
• Excellent interpersonal and communication skills
• Strong attention to detail and ability to multitask
• Comfortable working with sensitive patient data and IT systems
• Empathetic, professional approach to patient interaction
• Mental health or ADHD service experience
• Familiarity with EMIS Web, Hero Health, or similar systems
• Understanding of healthcare data protection (e.g., GDPR, Caldicott Principles)
• Experience with virtual consultations or AI transcription tools