Customer Liaison for Sustainable Home Upgrades

VIZIO. Inc.; Oldbury; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Employee Assistance Programme

Perkbox discounts and benefits

20 days annual leave + bank holidays

Fully paid Christmas shutdown

Employee recognition programmes

Team events and celebrations

Length of service rewards

Ongoing training and career growth

Job summary

Next Energy is seeking a Customer Liaison Officer to ensure residents have an exceptional experience during energy efficiency and home improvement projects. You will be the link between residents and operations, updating on timelines, handling enquiries, and supporting vulnerable customers to feel informed and reassured throughout the journey.

You will work with local authorities and schemes (ECO4, GBIS, Warm Homes Local Grant) to access funded improvements, collaborating with site and office

Qualifications

• Experience in a customer-facing role, ideally within social housing, construction, utilities, energy services or a related sector.
• Strong communication and interpersonal skills, with the ability to build positive relationships with residents and colleagues.
• Experience managing customer concerns, complaints and challenging situations in a professional manner.
• A calm, empathetic and solution-focused approach.
• Excellent organisational skills, with the ability to manage multiple priorities and maintain accurate records.
• A proactive, self-motivated mindset and the ability to take initiative.
• Confidence working collaboratively with a wide range of stakeholders.
• A valid UK driving licence.

Responsibilities

• Act as the main point of contact for residents throughout project delivery, providing updates on timelines, planned works and any changes.
• Handling resident enquiries, concerns and complaints professionally, ensuring issues are resolved promptly and effectively.
• Helping residents understand the nature and benefits of energy efficiency improvement works.
• Providing support and reassurance to residents, particularly vulnerable individuals or those who may feel anxious about planned works.
• Liaising closely with site and office teams to ensure effective communication and smooth project coordination.
• Attending meetings and sharing customer insights to help improve service delivery and customer satisfaction.
• Maintaining accurate records of resident interactions, concerns and feedback.
• Collating customer satisfaction information and supporting reporting activities to drive continuous improvement.

Skills

Customer-facing experience

Communication skills

Interpersonal skills

Complaint handling

Organisational skills

Initiative

Team collaboration

Driving licence

Job description

Next Energy is seeking a Customer Liaison Officer to ensure residents have an exceptional experience during energy efficiency and home improvement projects. You will be the link between residents and operations, updating on timelines, handling enquiries, and supporting vulnerable customers to feel informed and reassured throughout the journey.

You will work with local authorities and schemes (ECO4, GBIS, Warm Homes Local Grant) to access funded improvements, collaborating with site and office