Home Improvement Experience Liaison

HQN Ltd; Portishead, Weston-super-Mare; Remote; GBP 22,000 - 30,000; Full time

Job summary

HQN Ltd in Portishead is looking for a Customer Liaison Officer to act as the main point of contact for customers during the delivery of home improvements. You will help shape a new role and work within a supportive team environment.

You will build strong relationships, coordinate appointments, keep records and inform customers throughout the process, visiting homes when needed to address questions and gather feedback to support customer satisfaction.

Responsibilities

• Act as the main point of contact for customers during the delivery of home improvements.
• Build strong relationships with customers and coordinate appointments.
• Maintain accurate records and keep customers informed and supported throughout the process.
• Conduct customer visits to address queries and collate customer feedback.
• Help shape and develop a new role within the organisation and work in a supportive team.

Job description

HQN Ltd in Portishead is looking for a Customer Liaison Officer to act as the main point of contact for customers during the delivery of home improvements. You will help shape a new role and work within a supportive team environment.

You will build strong relationships, coordinate appointments, keep records and inform customers throughout the process, visiting homes when needed to address questions and gather feedback to support customer satisfaction.