Resident Experience Liaison – Fixed Term (37h/wk)

Alliance Homes Group; West of England; On-site; GBP 23,000 - 29,000; Full time

Job summary

Alliance Homes Group is seeking a Customer Liaison Officer to act as the main point of contact during improvements to customers' homes. You will build strong relationships, coordinate appointments, and maintain records while keeping customers informed throughout the process.

The role involves visiting customers as needed, collecting feedback for satisfaction monitoring and supporting service delivery. A driving licence and access to transport are required to meet duties.

Qualifications

• Experience in a customer-facing, tenant liaison or customer experience role.
• Ability to handle customer enquiries and complaints.
• A track record of building positive working relationships and resolving issues.

Responsibilities

• Coordinate appointments with customers and maintain accurate records.
• Keep customers informed and supported throughout the process.
• Conduct customer visits to address queries and gather feedback for satisfaction monitoring.
• Travel across communities as required and meet deadlines with manager support.

Skills

Customer liaison experience

Tenant liaison

Communication with customers

Record keeping

Job description

Alliance Homes Group is seeking a Customer Liaison Officer to act as the main point of contact during improvements to customers' homes. You will build strong relationships, coordinate appointments, and maintain records while keeping customers informed throughout the process.

The role involves visiting customers as needed, collecting feedback for satisfaction monitoring and supporting service delivery. A driving licence and access to transport are required to meet duties.