Customer Lettings Coordinator

Sanctuary Group; Ely; On-site; GBP 32,000 - 33,000; Full time

Benefits offered by this job

25 days annual leave

Pension scheme with employer

Life Assurance

Employee Advice Service

Cycle to Work scheme

Voluntary health plans

Wellbeing support

Staff Networks

Role salary reviewed after 12 months

Job summary

Sanctuary Housing Association in Ely is seeking a Customer Lettings Coordinator to manage vacant stock and drive void performance. You will deliver lettings and a high-quality service to residents, within a not-for-profit housing association environment.

The role requires coordinating re-lets, data accuracy, risk management, and strong interpersonal skills. 37.5 hours/week, Monday–Friday, with a salary of £31,768–£33,440 and a structured career path.

Qualifications

• Ability to work to tight performance targets and deadlines.
• Excellent communication skills, allowing you to negotiate, present and build positive relationships.
• Strong IT and database skills e.g. Outlook and Microsoft Office packages.
• Ability to plan, organise and prioritise workload effectively.

Responsibilities

• Managing, monitoring, and driving void KPI performance for vacant stock, re-let days and void loss.
• Turning around voids from notice to let and addressing hard to let or low demand voids.
• Accurate data recording and management in line with business requirements, processes and procedures.
• Risk management regarding safety of residents and staff ensuring correct verification for applicants.
• Dealing with legal compliance and financial loss for extended void periods.
• Providing high quality customer service to residents, customers, partners and internal staff.

Skills

Target driven

Communication skills

Teamwork

IT literacy

Planning and prioritising

Attention to detail

Tools

Outlook

Microsoft Office

Job description

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Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Customer Lettings Coordinator

Ely based with a balance of home and office working

£31,768 - £33,440 per year

37.5 hours per week - Monday to Friday, 9:00am - 17:00pm

We have an opportunity for a Customer Lettings Coordinator to join our team based in Ely, Cambridgeshire. As a Customer Lettings Coordinator you will manage our empty homes, letting and improving vacant stock performance as part of Sanctuary's void recovery strategy. You will be target focused, and expected to monitor, manage and drive void performance, as part of a team, working to meet challenging KPI's. You will deliver a high quality and customer focused housing, lettings and allocations service for the local operation to meet the needs and expectations of current and future residents, and the wider community.

The role of Customer Lettings Coordinator will include:

• Managing, monitoring, and driving void KPI performance for vacant stock, re-let days and void loss
• Turning around voids from notice to let and addressing hard to let or low demand voids
• Accurate data recording and management in line with business requirements, processes and procedures
• Risk management regarding safety of residents and staff ensuring correct verification for applicants
• Dealing with legal compliance and financial loss for extended void periods
• Providing high quality customer service to residents, customers, partners and internal staff
• Administrative tasks to assist in maintaining a local authority housing register or choice-based lettings scheme

Skills and experiences:

• Working to tight performance targets and deadlines
• Ability to use your own initiative whilst also working as part of a team
• Excellent communication skills, allowing you to negotiate, present and build positive relationships
• Strong IT and database skills e.g. Outlook and Microsoft Office packages
• Ability to plan, organise and prioritise workload effectively
• Excellent accuracy levels with high attention to detail

Why work for us?

We are a not-for-profit housing association, and own and manage around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Wellbeing support and tools
• Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
• Role salary is £ 31,768 (rising to £ 33,440 after 12 months, subject to satisfactory performance)

Candidates are required to submit a covering letter as part of their application. The covering letter should explain why you are interested in the role and demonstrate how your experience and skills meet the requirements of the post. This information will form part of the shortlisting process.

If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you – [e-mail]

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

We work closely with the Home Office in order to prevent illegal working.
A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Sanctuary Housing Association, an exempt charity.