Estate Technician

Sanctuary Group; Cramlington; On-site; GBP 27,000 - 28,000; Full time

Benefits offered by this job

25 days annual leave (rising to 30)

Pension scheme with employer contrib.

Life Assurance

Employee Advice Service

Cycle to Work scheme

Wellbeing support

Staff Networks

Job summary

Sanctuary Group is looking for an Estate Technician to join our Voids team in the North East. You will clear and prepare void properties, including gardening tasks, to return them to lettable standard promptly.

The role requires caretaking and cleaning experience, strong customer care, and knowledge of health and safety. A full valid UK manual driving licence is essential, and training will be provided.

Qualifications

• Experience in caretaking and general cleaning.
• Excellent interpersonal and customer care skills.
• Knowledge of health and safety regulations.
• Full valid UK manual driving licence.

Responsibilities

• Assist with general cleaning and clearing of communal areas in Voids properties.
• Complete daily work records and maintain stock levels.
• Respond to complaints and service breakdowns to meet customer expectations.
• Keep tools and equipment in good working condition.
• Work with customers to resolve issues and improve services.
• Provide accurate updates on progress of allocated work.

Skills

Caretaking experience

Cleaning experience

Interpersonal skills

Health & safety knowledge

Tools

Driving licence (UK)

Job description

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Department: Property Services

Operation: Sanctuary Property Services

Closing Date: 24/08/2026

Requisition: 229495

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

£26,503 - £27,898 per year

40 hours per week

8am - 4.30pm - Monday - Friday

We are looking for an Estate Technician to join our Voids team in the North East area. For this role you will be responsible for clearing and final clearing for voids properties. This includes clearing, cutting grass, pruning and landscape works to void gardens and assisting the wider void team to enable properties are handed back to the lettable standard in a timely manner.

The ideal candidate will be someone who can demonstrate that they are able to adapt to the demands, challenges and changes of the role whilst showing confidence to work within a customer-based environment. Appropriate and additional training will be given to the successful candidate to ensure they are competent to carry out their role.

The role of Estate Technician will include:

• Assisting with general cleaning and clearing of communal areas within Voids properties
• Completing daily work records and maintaining stock levels
• Responding positively to complaints and breakdowns in service delivery to meet customer expectations
• Ensuring tools and equipment are kept in a useable condition
• Working with customers to resolve issues and improve services
• Providing accurate information and updates on the progress of allocated work

Skills and experiences:

• Working knowledge and experience of caretaking and general cleaning
• Excellent interpersonal and customer care skills
• A working knowledge of health and safety regulations
• This role will involve driving on company business. In order to drive a company vehicle, drivers must hold a full valid manual UK driving licence

About us

We provide in-house repairs and maintenance for a wide range of properties, as part of a not-for-profit organisation. We foster a diverse and inclusive culture. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Wellbeing support and tools
• Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
• £26,503 per annum (rising to £27,898 per annum after 12 months, subject to satisfactory performance)

If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you – [e-mail]

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

We work closely with the Home Office in order to prevent unlawful working.
Sanctuary Maintenance Contractors Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.