Lettings & Void Performance Coordinator

Sanctuary Group; Ely; On-site; GBP 32,000 - 33,000; Full time

Benefits offered by this job

25 days annual leave

Pension scheme with employer

Life Assurance

Employee Advice Service

Cycle to Work scheme

Voluntary health plans

Wellbeing support

Staff Networks

Role salary reviewed after 12 months

Job summary

Sanctuary Housing Association in Ely is seeking a Customer Lettings Coordinator to manage vacant stock and drive void performance. You will deliver lettings and a high-quality service to residents, within a not-for-profit housing association environment.

The role requires coordinating re-lets, data accuracy, risk management, and strong interpersonal skills. 37.5 hours/week, Monday–Friday, with a salary of £31,768–£33,440 and a structured career path.

Qualifications

• Ability to work to tight performance targets and deadlines.
• Excellent communication skills, allowing you to negotiate, present and build positive relationships.
• Strong IT and database skills e.g. Outlook and Microsoft Office packages.
• Ability to plan, organise and prioritise workload effectively.

Responsibilities

• Managing, monitoring, and driving void KPI performance for vacant stock, re-let days and void loss.
• Turning around voids from notice to let and addressing hard to let or low demand voids.
• Accurate data recording and management in line with business requirements, processes and procedures.
• Risk management regarding safety of residents and staff ensuring correct verification for applicants.
• Dealing with legal compliance and financial loss for extended void periods.
• Providing high quality customer service to residents, customers, partners and internal staff.

Skills

Target driven

Communication skills

Teamwork

IT literacy

Planning and prioritising

Attention to detail

Tools

Outlook

Microsoft Office

Job description

Sanctuary Housing Association in Ely is seeking a Customer Lettings Coordinator to manage vacant stock and drive void performance. You will deliver lettings and a high-quality service to residents, within a not-for-profit housing association environment.

The role requires coordinating re-lets, data accuracy, risk management, and strong interpersonal skills. 37.5 hours/week, Monday–Friday, with a salary of £31,768–£33,440 and a structured career path.