Customer Journey Optimisation Specialist

Boots Opticians; Greater London; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading healthcare provider in Greater London is seeking a Customer Journey Optimisation Specialist to enhance user experience through A/B testing and collaboration across teams. Successful candidates will have experience in running experiments in a digital environment, strong analytical skills, and familiarity with HTML/CSS/JS. This role offers flexibility and a commitment to inclusivity, providing a meaningful impact in digital healthcare.

Benefits

Boots Retirement Savings Plan

Discretionary annual bonus

Generous employee discounts

Enhanced family leave benefits

Flexible benefits scheme

Access to counselling and support

Qualifications

• Proven experience running A/B and multivariate experiments in ecommerce.
• Strong collaboration skills with engineers and designers.
• Confident analyzing test data and interpreting metrics.
• Ability to build or adjust simple test variants with HTML/CSS/JS.
• Strong hypothesis-driven problem-solving skills.
• Curiosity about user research methods.

Responsibilities

• Lead planning and execution of A/B tests for user experience.
• Collaborate with teams to implement impactful test variations.
• Ensure accurate tracking and support long-term analysis.
• Identify high-value testing opportunities.
• Communicate clear insights and recommendations.

Skills

A/B testing

Collaboration

Data analysis

HTML

CSS

JavaScript

Tools

AB Tasty

Optimizely

Looker

Job description

A leading healthcare provider in Greater London is seeking a Customer Journey Optimisation Specialist to enhance user experience through A/B testing and collaboration across teams. Successful candidates will have experience in running experiments in a digital environment, strong analytical skills, and familiarity with HTML/CSS/JS. This role offers flexibility and a commitment to inclusivity, providing a meaningful impact in digital healthcare.