Customer Journey Manager

Raven Housing Trust; Redhill; On-site; GBP 40,000 - 60,000; Full time

Job summary

A housing association in Redhill is seeking a Customer Journey Manager to enhance key customer journeys using insight and analysis. This role involves championing proactive, insight-driven improvements to enhance customer experiences, aiming to reduce effort and increase satisfaction. The position offers hybrid working, requiring around two office days a week in line with business needs.

Qualifications

• Proficient in analysis and insight-driven improvements.
• Strong understanding of customer journey design principles.
• Ability to reduce customer effort and increase satisfaction.

Responsibilities

• Assess and improve key customer journeys and touchpoints.
• Champion a proactive, insight-led approach to continuous improvement.

Job description

Redhill - Hybrid working office days subject to business needs, around 2 days per week

As our Customer Journey Manager, youll use insight, analysis, and root cause investigation to assess and improve key customer journeys and touchpoints. Youll champion a proactive, insight-led approach to continuous improvement and xsabvtc design experiences that reduce customer effort, increase satisfaction, and drive o...

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