Customer Insights Strategist

PizzaExpress (Restaurants) Limited; Greater London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading restaurant chain in the United Kingdom is seeking a Customer Insights Executive to enhance data-driven marketing strategies. The role involves analyzing customer satisfaction metrics, delivering actionable insights, and collaborating closely with various marketing leaders. Ideal candidates should have strong analytical skills and 1–3 years of relevant experience, along with familiarity with survey tools and CRM systems.

Qualifications

• 1–3 years’ experience in customer insights or marketing analytics.
• Strong data analysis skills to simplify large datasets.
• Familiarity with survey tools and CRM systems.
• Excellent communication skills for presenting insights.
• Proactive and collaborative team player.
• Strong organizational skills and attention to detail.

Responsibilities

• Monitor brand health metrics like NPS and loyalty.
• Deliver regular updates on customer segmentation.
• Own reporting and analysis of customer satisfaction.
• Provide insight reporting to stakeholders.
• Translate data into actionable insights.

Skills

Data analysis

Communication

Customer insights

Collaboration

Tools

Vypr

Survey Monkey

Yougov

CRM systems (Mapp)

Job description

A leading restaurant chain in the United Kingdom is seeking a Customer Insights Executive to enhance data-driven marketing strategies. The role involves analyzing customer satisfaction metrics, delivering actionable insights, and collaborating closely with various marketing leaders. Ideal candidates should have strong analytical skills and 1–3 years of relevant experience, along with familiarity with survey tools and CRM systems.