Customer Insights Architect: Shape CX Strategy at Scale

HeliosX Group; Greater London; On-site; GBP 40,000 - 55,000; Full time

Benefits offered by this job

25 days holiday plus UK Bank Holidays

Private health insurance

Cycle-to-work Scheme

Enhanced parental leave

Job summary

HeliosX Group is seeking a Customer Insight Specialist to enhance customer experience insights. This role involves managing CX analytics, translating customer feedback into actionable strategies, and using AI to identify emerging trends. The ideal candidate will have at least 3 years of experience in customer insights within fast-paced environments, showing a proven ability to drive business impact.

Benefits include 25 days of annual leave, private health insurance, and a cycle-to-work scheme, among others.

Qualifications

• Minimum 3 years in Customer Insights or CX roles, ideally in D2C environments.
• Experience managing end-to-end VoC systems and analytics platforms.
• Skilled at designing and executing quantitative research.

Responsibilities

• Own and improve CX measurement across the customer lifecycle.
• Manage and optimize CX analytics platform to extract insights.
• Transform qualitative insights into measurable metrics.

Skills

Customer Insights Experience

VoC Analytics Platforms

Quantitative Research Skills

AI and NLP Application

Collaboration with Teams

Tools

Qualtrics

Chattermill

SentiSum

Job description

HeliosX Group is seeking a Customer Insight Specialist to enhance customer experience insights. This role involves managing CX analytics, translating customer feedback into actionable strategies, and using AI to identify emerging trends. The ideal candidate will have at least 3 years of experience in customer insights within fast-paced environments, showing a proven ability to drive business impact.

Benefits include 25 days of annual leave, private health insurance, and a cycle-to-work scheme, among others.