Senior Customer Analytics & Insights Lead

HeliosX Group; Greater London; Hybrid; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Equity

25 Days Holiday

Private health insurance

Parental leave

Cycle-to-work

Home office allowance

Job summary

HeliosX Group is seeking a Senior Customer Analytics Lead to own the end-to-end view of the customer journey, from pre-acquisition to retention. You’ll collaborate with Commercial, Finance, Growth, Product, and Operations to translate insights into action and drive revenue growth.

We value a data-driven mindset, cross-functional partnership, and a track record of delivering actionable insights in an e-commerce or healthcare-adjacent context.

Qualifications

• 3-5 years of experience in customer analytics, including segmentation, cohort analysis and retention.
• Strong ability to translate customer insights into revenue and growth recommendations.
• Experience stitching datasets from multiple sources in an e-commerce context.
• Healthcare, pharmaceutical, or subscription-based knowledge is a plus.

Responsibilities

• Own the end-to-end view of the customer journey, from pre-acquisition to retention.
• Develop and maintain customer segmentation frameworks and track cohorts.
• Deliver insights on acquisition, retention, LTV, and treatment switching with a commercial lens.
• Monitor and report customer KPIs, identify trends and opportunities.
• Lead cross-functional analytics integration with Growth, Product, Operations.

Skills

Customer analytics

Segmentation

Cohort analysis

Lifecycle modelling

Retention analytics

Commercial acumen

Data integration

Job description

HeliosX Group is seeking a Senior Customer Analytics Lead to own the end-to-end view of the customer journey, from pre-acquisition to retention. You’ll collaborate with Commercial, Finance, Growth, Product, and Operations to translate insights into action and drive revenue growth.

We value a data-driven mindset, cross-functional partnership, and a track record of delivering actionable insights in an e-commerce or healthcare-adjacent context.