Lead Customer Insights Analyst

Harnham; Manchester; On-site; GBP 70,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Performance related bonus

Career progression opportunities

Supportive culture

Job summary

Harnham in Manchester seeks a skilled leader to drive the customer insight strategy and enhance analytics capabilities. In this role, you will lead the development of a central insights capability, focusing on scalable analytics to deliver actionable business outcomes. Ideal candidates will have strong experience in customer insight, data architecture, and machine learning. The company offers a competitive salary, bonus potential, and clear career progression within a supportive culture centered around learning and innovation.

Qualifications

• Strong commercial experience in customer insight and analytics strategy.
• Deep capability in data architecture and integration across data sources.
• Advanced knowledge of machine learning and predictive modelling.

Responsibilities

• Lead the strategic enablement of a central insights capability.
• Design and maintain a holistic 360-degree customer view.
• Build frameworks and standards for analytics and insight generation.
• Champion innovation in advanced analytics and AI.

Skills

Customer insight

Analytics strategy

Data architecture

Machine learning

Stakeholder management

Job description

The Company

They are a large, complex organisation with a strong focus on customer experience and data driven decision making. Customer insight sits at the heart of their transformation agenda, supporting senior leaders to act with confidence. The environment is collaborative, fast moving and focused on long term value creation through analytics and AI.

The Role

• Lead the strategic enablement of a central insights capability, focusing on scalable, self service analytics
• Design and maintain a holistic 360 degree customer view across internal and external data sources
• Build and embed frameworks, standards and reusable assets for analytics and insight generation
• Drive the development of data infrastructure, governance and quality to support trusted insight
• Champion innovation in advanced analytics, machine learning and AI, evaluating and adopting new approaches
• Translate complex analysis into clear, actionable recommendations for senior stakeholders
• Coach and mentor analytics professionals, raising analytical maturity across the organisation
• Lead and contribute to enterprise wide initiatives that link insight to measurable business outcomes

Your Skills and Experience

• Strong commercial experience in customer insight, analytics strategy and transformation
• Deep capability in data architecture, integration and connectivity across multiple data sources
• Advanced knowledge of machine learning, predictive modelling and modern analytics frameworks
• Proven ability to design integrated customer data assets that support decision making
• Excellent stakeholder management skills, with confidence influencing senior leaders
• Ability to synthesise complex data signals into clear, impactful insight
• Experience working in highly regulated or complex environments is beneficial

What They Offer

• Competitive salary and performance related bonus
• Opportunity to shape an enterprise level customer insight strategy
• Clear scope for career progression within a growing analytics leadership function
• Supportive culture with a strong focus on learning, innovation and impact

How to Apply

If you are looking to lead customer insight strategy and drive meaningful transformation through data, apply now.