CX Transformation Lead - Data & Insights Manager (Hybrid)

Tate Recruitment; Milton Keynes; Hybrid; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Company Car

Excellent Benefits

Competitive Salary

Job summary

Our client in Milton Keynes is seeking a Data & Insight Manager on a fixed-term maternity cover. The role is hybrid (3 days in the office, 2 days at home) and focuses on leading a major Customer Experience transformation, including implementing a new CX platform and managing supplier relationships.

Working with senior leaders, you will translate customer data into practical recommendations, provide key insights and reporting, and support the growth of customer satisfaction and revenue; you will

Qualifications

• Proven project management and change delivery experience.
• Strong stakeholder engagement and influencing skills.
• Experience managing external suppliers and partners.
• Confidence working with data, reporting and business insight.
• Commercial awareness and an understanding of CX drivers.
• Excellent communication, organisation and relationship-building skills.

Responsibilities

• Lead the organisation's Customer Experience programme.
• Manage the implementation and embedding of a new CX platform.
• Coordinate stakeholders and drive project delivery across the business.
• Manage third-party suppliers, ensuring delivery against expectations.
• Translate customer feedback and data into practical business recommendations.
• Provide tools, insights and reporting that support operational performance.
• Identify opportunities to improve customer satisfaction, retention and revenue.
• Support and develop one direct report.

Skills

Project management

Stakeholder engagement

Supplier management

Data analysis

Communication

Job description

Our client in Milton Keynes is seeking a Data & Insight Manager on a fixed-term maternity cover. The role is hybrid (3 days in the office, 2 days at home) and focuses on leading a major Customer Experience transformation, including implementing a new CX platform and managing supplier relationships.

Working with senior leaders, you will translate customer data into practical recommendations, provide key insights and reporting, and support the growth of customer satisfaction and revenue; you will