Customer Insights Manager — Actionable Insight for Growth

STARK Group; Coventry; Hybrid; GBP 50,000 - 75,000; Full time

Benefits offered by this job

Hybrid work arrangement

Discretionary bonus

Pension plan

Life assurance

Private medical insurance

Enhanced parental leave

Employee discounts platform

Job summary

STARK Group in the United Kingdom is seeking a data-driven Customer Insights Manager to translate insights into action. You will analyse service performance, branch operations, and strategic industry trends to support Marketing, Category and Operations teams.

As Voice of the Customer, you will manage the Voice of the Customer programme, drive NPS tracking, and collaborate with agencies and data teams. A bachelor’s degree and strong data visualization skills are essential.

Qualifications

• Bachelor’s degree in Business, Marketing, Economics or a related field.
• Experience in customer insight, market research or marketing.
• Knowledge of construction industry is desirable but not essential.
• Expertise in market research (qualitative & quantitative) and customer analytics.
• Driving license required due to occasional attendance across the country.

Responsibilities

• Execute quantitative and qualitative research programmes and draft briefs.
• Liaise with UK & international research agencies and teams.
• Manage the Voice of the Customer programme and NPS tracking.
• Present results to key stakeholders and inform decision making.
• Embed customer insights into decision making with Marketing, Category and Ops teams.
• Create internal surveys and summarise results for stakeholders.
• Summarise customer insights from Google Review data, and report progress.

Skills

Customer insights

Market research

Communication skills

Commercial acumen

Education

Bachelor’s degree in Business, Marketing, Economics or related field

Tools

Power BI

Excel

Job description

STARK Group in the United Kingdom is seeking a data-driven Customer Insights Manager to translate insights into action. You will analyse service performance, branch operations, and strategic industry trends to support Marketing, Category and Operations teams.

As Voice of the Customer, you will manage the Voice of the Customer programme, drive NPS tracking, and collaborate with agencies and data teams. A bachelor’s degree and strong data visualization skills are essential.