Employment and Skills Project Officer

Sovereign Network Group; Basingstoke; On-site; GBP 27,000 - 33,000; Part time

Benefits offered by this job

25 Days Holiday + Bank Holidays

Private medical insurance

Life cover 4x salary

Generous pension matching up to 12%

Job summary

Sovereign Network Group is seeking a part-time Employment & Skills Project Officer to join the Employment, Skills and Inclusion team. You’ll provide project, triage and administrative support, based in Hurn or Basingstoke, working 14.5 hours over 2 days per week and may travel within the region.

The role focuses on coordinating customer support, processing referrals, grants, and finance requests, with full training provided and a proactive, people-centered approach encouraged.

Qualifications

• Excellent communication skills, both verbal and written.
• Strong record-keeping and attention to detail.
• Ability to work with empathy and patience in a fast-paced environment.

Responsibilities

• Co-ordinate and distribute essential support for customers.
• Respond to customer queries to establish needs and provide referrals.
• Handle incoming enquiries via inbox, team Dynamics tasks and website.
• Administer delivery and monitoring of customer grants and support interventions.
• Process finance requests and support other Employment and Skills projects.

Skills

Excellent communication

Record keeping

Empathy and patience

Attention to detail

Job description

Salary: £27,000.00 - £33,000.00 Per year Part Time Salary based on 14.5 hours - up to £12,932

At SNG, we're driven by our social purpose, with customers at the heart of everything we do. We provide homes and services to more than 200,000 customers across 86,000 homes. Over the next decade, we'll invest £8.5 billion in our existing and new homes, alongside £100 million through our Community Foundation to help build stronger communities.

SNG's Employment, Skills and Inclusion team offer a personalised service of guidance, support and practical help to any SNG resident.

We're looking for a part-time Employment & Skills Project Officer, on a 12-month Fixed term contract, to join the team to provide efficient and effective project, triage and administrative support to the Employment, Skills and Inclusion Team.

The role will be based in either our Hurn or Basingstoke office, working 2 days per week (14.5 hours) in the office. The team is spread across SNG's geography, so there may be some additional travel required on occasion.

Your main responsibilities will be:

• Co-ordinating and distributing essential support for customers
• Responding to customer queries to establish their needs and ensuring the appropriate support and onward referrals are in place
• Responding and appropriately dealing with additional service enquiries received into the inbox, team Dynamics tasks and via the SNG website by customers, colleagues and external organisations.
• Administering, co-ordinating and implementing the delivery and monitoring of customer grants and support interventions
• Processing finance requests
• Supporting with other Employment and Skills related projects

A chance you've been waiting for?

This is a fast paced and rewarding role which would suit someone looking to utilise their strong customer service and administrative skills.

You don't need to have previous experience in a similar position, as we're keen to hear how your transferrable skills would make you the ideal candidate. Youmust be passionate about people and helping to take action that can help improve their circumstances and opportunities, have an interest in community investment and customer support.

Essential skills

• Excellent communication skills both verbal and written
• Excellent record keeping and attention to details
• Ability to work with empathy and patience in a fast-paced environment

Full on the job training will be given, so a keen desire to learn and progress is essential. We want to ensure roles have variety and opportunity to develop and are looking for someone who is willing to get involved in a variety of tasks and projects and can work autonomously

Please note:

First stage interviews will be held on 5th October via MS Teams

Job Description

We have some great benefits at SNG, including:

• 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
• Chance to buy or sell holiday as part of our flexible benefits package
• 3 additional wellbeing days and 2 paid volunteering days
• Generous matched pension scheme up to 12% and Life cover at 4x salary
• Enhanced maternity/paternity/adoption pay
• Options for private medical insurance, dental insurance and critical illness cover
• Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service

At Sovereign Network Group, we are passionate about inclusion for all and creating a workplace where everyone can thrive. We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values.