Sales Executive

Focus Group; Bristol; On-site; GBP 22,500 - 27,500; Full time

Benefits offered by this job

Company pension

Wellbeing support

Perks platform with discounts

Regular team socials

Job summary

A leading technology company in the UK seeks a Customer Engagement Executive to enhance customer relationships and drive sales growth. You'll work closely with established accounts, helping them maximize value from services while identifying upsell opportunities. The ideal candidate has exceptional communication skills, a consultative sales mindset, and a knack for relationship building. The role offers a base salary of £25k with potential earnings of £35k in the first year, along with various company perks and a supportive team environment.

Qualifications

• Ability to build rapport and ask questions over the phone.
• Comfortable with technology and learning new products.
• Motivated and ambitious individual.
• Persistent and resilient under pressure.
• Ability to manage multiple priorities and meet deadlines.

Responsibilities

• Conduct introduction calls and regular check-ins with customers.
• Understand customer business needs and challenges.
• Recommend relevant products and upgrades.
• Cross-sell and upsell services to add value.
• Maintain strong relationships for retention.
• Identify referral opportunities to grow client networks.
• Manage pipeline and customer interactions in CRM.

Skills

Relationship building

Consultative approach

Sales mindset

Highly organised

Problem solving

Target-driven

Professional communicator

Job description

Head of Talent Acquisition @ Focus Group (UK)

Customer Engagement Executive | Retain & Grow Our Customer Base

£25k Base + Commission | Account Management & Business Development

Love building relationships and helping customers succeed? Turn customer engagement into sales growth.

About Focus Group

We're powering the digital workplace for 30,000+ UK businesses with a £1bn valuation and 1,300+ employees across 20 offices. We're one of the UK's fastest-growing tech companies, and our customers are at the heart of everything we do.

The Role: Customer Success Meets Sales

As a Customer Engagement Executive, you'll be the day-to-day contact for our existing customers. This isn't cold calling – you'll work with warm, established accounts, ensuring they get maximum value from our services while identifying opportunities to grow their account.

Your day-to-day:

• Conducting introduction calls and regular check-ins with your portfolio of customers
• Understanding each customer's business needs and challenges
• Recommending relevant products and upgrades from our full technology stack
• Cross-selling and upselling services that genuinely add value
• Maintaining strong relationships to improve retention and satisfaction
• Identifying referral opportunities to help customers grow their own network
• Managing your pipeline and customer interactions in our CRM

This is a desk-based role focused on relationship building and driving revenue through consultative selling to existing customers.

Who We're Looking For

• Relationship builder – You genuinely care about customer success and build trust naturally
• Consultative approach – You listen first, then recommend solutions that actually help
• Sales mindset – You spot opportunities and aren't afraid to ask for the business
• Highly organised – Managing multiple accounts and follow-ups doesn't phase you
• Problem solver – You turn customer concerns into opportunities to add more value
• Target-driven – You're motivated by KPIs and personal achievement
• Professional communicator – Excellent phone presence and persuasive communication

What You'll Earn

• Base salary: £25k
• Commission: Earn on every upsell, cross-sell, and referral conversion
• Realistic OTE: £35k in first year
• Top performers: £40k+

Plus: Company pension, wellbeing support, perks platform with discounts, and regular team socials.

What We Offer

• Comprehensive product training on our full technology stack
• Supportive team environment with experienced mentors
• Regular team socials and company events
• Clear progression pathways
• Inclusive culture where everyone belongs

Essential Skills

• Ability to build rapport and curiosity to ask questions over the phone
• Comfortable with technology and learning new products
• Motivated and Ambitious
• Persistent and Resilient
• Ability to manage multiple priorities and meet deadlines

Our Values

• Respect – Treat colleagues and customers with respect
• Integrity – Uphold the highest standards of honesty and fairness
• Teamwork – Engage and collaborate with colleagues and partners
• Ambition – Determination to be the best that we can be

Don't let the requirements hold you back! We value passion, potential, and a willingness to learn just as much as experience. We're a fast‑paced and growing environment, and if you're excited about business development and helping companies succeed with technology, we encourage you to apply – even if you don't tick every box.

Focus Group is committed to ensuring protection for all personal information that we hold, and to provide and protect all data. All staff share in this responsibility and must take appropriate steps in protecting all data. All incidents or risks that may impact this protection must be reported to their manager or to the Data Protection Officer.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Telecommunications