Customer Growth & Retention Lead

Europa Worldwide Group; Cambourne; On-site; GBP 35,000 - 50,000; Full time

Benefits offered by this job

Generous Time Off: Benefit from 25 days of annual leave.

Enhanced Family Leave: Benefit from enhanced pay.

Wellbeing Focus: Access to employee wellbeing programme.

Referral Rewards: Generous referral bonus.

Work-Life Balance: Excellent working culture.

Job summary

Europa Worldwide Group, a leading logistics company in the UK, is seeking a Customer Account Manager to oversee customer relationships and ensure satisfaction.

The ideal candidate will possess strong account management skills, drive commercial performance, and support a collaborative team environment. This role offers a competitive salary between £35k - £50k depending on experience, along with benefits such as generous time off and employee wellbeing resources.

Qualifications

• Experience in managing key customer accounts.
• Must have a full UK driving license.
• Strong commercial awareness and performance tracking.

Responsibilities

• Take ownership of assigned customer accounts.
• Achieve customer valuation targets for GP and consignments.
• Monitor and report on Key Performance Indicators for customer service.
• Support and develop the customer service team.

Skills

Account management

Organisational skills

Team collaboration

Revenue opportunities identification

Proactive problem-solving

Job description

Europa Worldwide Group, a leading logistics company in the UK, is seeking a Customer Account Manager to oversee customer relationships and ensure satisfaction.

The ideal candidate will possess strong account management skills, drive commercial performance, and support a collaborative team environment. This role offers a competitive salary between £35k - £50k depending on experience, along with benefits such as generous time off and employee wellbeing resources.