Customer / Account Manager

Insight Select; Watford; On-site; GBP 30,000 - 50,000; Full time

Benefits offered by this job

Enhanced pension

Maternity leave

Paternity leave

Job summary

An established commercial organisation in Watford is seeking a Customer/Account Manager to enhance relationships and drive commercial growth with a varied portfolio of clients. This role involves managing customer engagement, achieving revenue goals, and collaborating across teams. Candidates should have experience in the FMCG sector and a strong record in B2B sales. The position offers enhanced benefits including pension and parental leave.

Qualifications

• Experience in the FMCG sector and B2B sales or account management.
• Proven track record of meeting commercial targets.
• Strong relationship-building capabilities.

Responsibilities

• Manage and develop a portfolio of existing customers.
• Drive commercial performance and identify opportunities for expansion.
• Provide meaningful customer feedback to assist product development.
• Maintain forecasting and sales pipeline tracking.
• Deliver online and face-to-face presentations.
• Provide customer feedback to assist product development.
• Champion CRM usage and data reporting.
• Collaborate with Insight, Marketing, Finance and other units for a cohesive client experience.

Skills

FMCG experience

B2B sales

Relationship building

Commercial awareness

Job description

My client, a well‑established organisation within the commercial sector, is seeking a Customer/Account Manager to support and grow a varied portfolio of existing accounts. This role focuses on relationship management, commercial delivery, and providing high‑quality support to a diverse group of clients.

Responsibilities

• Manage and develop a portfolio of existing customers, ensuring strong engagement, service quality, and retention
• Drive commercial performance by meeting agreed revenue goals and identifying opportunities to expand current contracts
• Promote the organisation’s full range of insight‑based and consultancy solutions to maximise client value
• Maintain accurate forecasting and sales pipeline tracking to support wider business planning
• Deliver online and face‑to‑face presentations to showcase products, insights, and new service offerings
• Provide meaningful customer feedback to assist product development teams
• Champion CRM usage across the team, ensuring data integrity and consistent reporting
• Collaborate with internal teams — including Insight, Marketing, Finance and other business units — to deliver a cohesive customer experience

Skills & Experience

• Previous experience in the FMCG sector and within a B2B sales or account management environment
• Strong track record of achieving commercial targets and managing subscription‑based services
• Excellent relationship‑building skills with the ability to influence key stakeholders
• Strong commercial awareness and understanding of customer challenges

Package

• Enhanced pension, maternity and paternity leave