Remote Technical Support Lead & Training Specialist

School Result; Huddersfield; Remote; GBP 26,000 - 35,000; Full time

Benefits offered by this job

Bonus and company benefits

Opportunity for career growth

Remote working with occasional meetings

Job summary

A leading wellness company is seeking a Senior Technical Support Administrator to handle customer service and provide technical support. The role requires living in Yorkshire for occasional meetings. Responsibilities include managing sales enquiries, processing orders, and updating website content. The ideal candidate must have at least 2 years in a technical support role with electrical products and excellent communication skills. Competitive salary of £26,000 – £35,000 plus benefits is offered.

Qualifications

• Minimum 2 years’ continuous employment in a technical support role with electrical products.
• Strong customer service and interpersonal skills.
• Proficiency in Microsoft Excel and Outlook.

Responsibilities

• Respond to technical, sales, and customer service enquiries via phone and email.
• Advise on product selection, upsell, and close sales.
• Manage and update website content (Magento).

Skills

Strong customer service and interpersonal skills

Proficiency in Microsoft Excel and Outlook

Experience with CRM/ERP systems

Confident communicator with personable phone manner

Education

Electrical training or qualifications

Tools

Magento

Job description

A leading wellness company is seeking a Senior Technical Support Administrator to handle customer service and provide technical support. The role requires living in Yorkshire for occasional meetings. Responsibilities include managing sales enquiries, processing orders, and updating website content. The ideal candidate must have at least 2 years in a technical support role with electrical products and excellent communication skills. Competitive salary of £26,000 – £35,000 plus benefits is offered.