Senior IT Product Support Lead – Logistics Tech

Culina Group Limited; Lutterworth; On-site; GBP 50,000 - 70,000; Full time

Benefits offered by this job

Annual Leave: Competitive holiday entitlement of 25 days plus bank holidays

Company Bonus: Rewarded through a bonus scheme based on goals achieved

Private Medical Cover: Flexible access to clinically appropriate care via Bupa

Pension scheme: 5% employee and 8% employer contributions

Life Assurance: 4 times annual salary

Wellness: 24/7 Employee Assistance Programme

Eye Care Vouchers: Free eye tests and discounts

Employee Recognition: Monthly and yearly awards

Everyday discounts: Access to discounts via a benefit platform

Job summary

A leading logistics company in the United Kingdom seeks a Head of IT Product Support to build and lead a high-performing support team. This role involves developing strategies to enhance customer satisfaction and continuous improvement across multi-domain support functions. Candidates should have proven experience in product support management and strong technical background in logistics systems. Benefits include a competitive holiday entitlement, company bonus, private medical cover, and a robust pension scheme.

Qualifications

• Proven experience in product support management within the logistics and transport industry.
• Strong technical background with logistics and transport systems.
• Demonstrated experience in incident management and root cause analysis.

Responsibilities

• Lead and manage a team of product support specialists.
• Oversee support processes and manage support tickets for user inquiries.
• Define and monitor SLAs for application support.

Skills

Leadership

Customer service orientation

Problem-solving

Communication

Data-driven decision-making

Job description

A leading logistics company in the United Kingdom seeks a Head of IT Product Support to build and lead a high-performing support team. This role involves developing strategies to enhance customer satisfaction and continuous improvement across multi-domain support functions. Candidates should have proven experience in product support management and strong technical background in logistics systems. Benefits include a competitive holiday entitlement, company bonus, private medical cover, and a robust pension scheme.