Customer-Focused Service Scheduler & Coordinator

SF Partners; Coalville; On-site; GBP 29,000 - 35,000; Full time

Job summary

SF Partners is seeking a Scheduler / Service Coordinator for its busy Head Office team in the UK. The role is permanent, full-time with a salary up to £32,000.

You will coordinate orders, appointments and deliveries, keeping customers informed and ensuring smooth movement from enquiry to completion. Ideal candidates have scheduling/coordination experience, strong communication skills and a proactive, customer-focused approach.

Qualifications

• Experience in scheduling, coordination, planning or service administration.
• Confident communication by phone and email.
• Good organisation and time management.
• Proactive attitude and willingness to support the wider team.

Responsibilities

• Booking customer orders, appointments, deliveries and services.
• Speaking with customers and suppliers by phone and email.
• Confirming requirements and keeping customers updated throughout.
• Raising purchase orders and preparing quotations.
• Checking stock availability and flagging problems before delays.
• Working with Sales, Customer Service and Logistics to keep jobs on schedule.
• Keeping customer and account records accurate and up to date.
• Taking ownership of queries and complaints until resolved.

Skills

Scheduling

Coordination

Planning

Customer communication

MS Office

Job description

SF Partners is seeking a Scheduler / Service Coordinator for its busy Head Office team in the UK. The role is permanent, full-time with a salary up to £32,000.

You will coordinate orders, appointments and deliveries, keeping customers informed and ensuring smooth movement from enquiry to completion. Ideal candidates have scheduling/coordination experience, strong communication skills and a proactive, customer-focused approach.