Customer-Focused Service Advisor – Motor Trade

Hgvtraders; Birmingham; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

30 Days Holiday Including 8 Bank Holidays

Company Sick Pay That Increases With Length Of Service

Pension With Greenhous Contribution

Employee Discounts On A Range Of Products

Qualified Mental Health First Aiders

Free Will Writing Service

Free Mortgage Advice Service

Free Eye Tests For VDU Users

Free Flu Jabs

On-Site Parking

Cycle To Work Scheme

Positive Workplace

Employee Assistance Program

Job summary

A leading commercial vehicle service provider in Birmingham is seeking a confident and customer-focused Service Advisor to join their skilled team. The role involves greeting customers, booking vehicles for service, and providing excellent customer support. The ideal candidate will have prior experience in a similar role, possess strong organizational skills, and be a confident IT user. The position offers a competitive benefits package including 30 days of holiday, sick pay, and employee discounts.

Qualifications

• Previous experience as a Service Advisor Aftersales is preferred.
• Strong organizational skills and ability to manage a busy workload.
• Confident IT user.
• Full UK driving licence is desirable.

Responsibilities

• Greet customers professionally and act as their main point of contact.
• Book vehicles for service, repair, and MOT using internal systems.
• Communicate work required, costs, and timescales to customers.
• Handle customer queries and complaints promptly.

Skills

Customer service skills

Communication skills

Organizational skills

IT skills

Job description

A leading commercial vehicle service provider in Birmingham is seeking a confident and customer-focused Service Advisor to join their skilled team. The role involves greeting customers, booking vehicles for service, and providing excellent customer support. The ideal candidate will have prior experience in a similar role, possess strong organizational skills, and be a confident IT user. The position offers a competitive benefits package including 30 days of holiday, sick pay, and employee discounts.