Automotive Service Advisor - Elevate Customer Experience

Drivemotorretail; Weston-super-Mare; On-site; GBP 28,000 - 37,000; Full time

Benefits offered by this job

Company Pension

Annual Leave 24-27 days

Staff Discounts

Health & Wellbeing

Rewards Portal

Referral Bonuses

Development & Training

Friendly Team

Job summary

Drive Motor Retail is looking for a Commercial Service Advisor to be the first point of contact for customers in our service department. You will manage bookings, communicate clearly, and work closely with the workshop and parts teams to ensure high standards from drop-off to collection.

This role emphasizes organisation, customer service excellence, and the ability to upsell services in a busy automotive environment.

Qualifications

• Experience in a Service Advisor role or similar customer service environment (motor trade preferred).
• Excellent communication and organisational skills.
• A friendly, professional manner with a focus on customer satisfaction.
• The ability to work well under pressure and as part of a busy team.
• Strong IT skills and confidence using DMS or booking systems (training provided).
• Full UK driving licence – held for a minimum of 2 years.

Responsibilities

• Greet customers and handle service enquiries both in person and over the phone.
• Book vehicles into the workshop, accurately inputting details into the system.
• Provide clear explanations of work required and keep customers informed throughout the service process.
• Liaise with the workshop team to monitor job progress and ensure completion deadlines are met.
• Produce accurate invoices and explain charges to customers at collection.
• Upsell additional services, maintenance packages, and products where appropriate.
• Handle complaints and queries professionally and efficiently.
• Maintain high standards of showroom and reception area presentation.

Skills

Service advisory experience

Communication skills

Organisation

Customer focus

DMS/booking systems

Driving licence

Tools

DMS software

Job description

Drive Motor Retail is looking for a Commercial Service Advisor to be the first point of contact for customers in our service department. You will manage bookings, communicate clearly, and work closely with the workshop and parts teams to ensure high standards from drop-off to collection.

This role emphasizes organisation, customer service excellence, and the ability to upsell services in a busy automotive environment.