Part-Time Auto Service Advisor – On-Site (West Midlands)

School Result; West Midlands; On-site; GBP 12,000 - 15,000; Part time

Benefits offered by this job

5.6 weeks annual leave

Up to 50% off garage bills

25% off Halfords products

Discounts on groceries and more

Financial planning support

Health Cash Plan

Pension Scheme & Life Assurance

Job summary

A leading automotive service company is seeking a part-time Customer Service Advisor in the West Midlands. The role involves greeting customers, managing bookings, and providing support in a fast-paced environment. Candidates should have excellent customer service skills, be IT literate, and hold a full UK driver's license. The position offers a comprehensive benefits package including discounts and career development opportunities.

Qualifications

• Proven track record of delivering excellent customer service.
• IT literate and comfortable using booking systems.
• Ability to handle difficult situations calmly and professionally.
• Experience working towards and achieving performance targets.
• Must hold a full UK driver's licence with fewer than 9 points.

Responsibilities

• Greet and assist customers in person and over the phone.
• Book appointments and manage service schedules.
• Address customer queries and concerns with empathy and professionalism.
• Collaborate with technicians and service managers.
• Maintain accurate records and update customer profiles.

Skills

Excellent customer service

IT literate

Calm under pressure

Performance target achievement

Automotive experience

Job description

A leading automotive service company is seeking a part-time Customer Service Advisor in the West Midlands. The role involves greeting customers, managing bookings, and providing support in a fast-paced environment. Candidates should have excellent customer service skills, be IT literate, and hold a full UK driver's license. The position offers a comprehensive benefits package including discounts and career development opportunities.