Customer-Focused Service Advisor | Career Growth & Benefits

Vertu Motors plc; Exeter; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

£32,000 basic salary

25 days holiday

Discount platform & cashback

Preferential service rates

Colleague vehicle purchase scheme

Share Incentive Scheme

Company pension

Enhanced maternity/paternity benefits

Ongoing training & development

Career progression

Job summary

Vertu Peugeot Exeter is seeking a customer-focused Service Advisor to join our friendly team. You’ll be the key link between customers and our workshop, ensuring a professional, seamless service from drop-off to collection and keeping customers informed throughout.

With previous customer-facing experience, you’ll identify opportunities to recommend additional services, build trust, and deliver outstanding experiences.

Qualifications

• Previous customer-facing experience is essential for this role.
• Automotive Service Advisor experience would be advantageous but is not a requirement.
• Genuine passion for customer service and relationship building.

Responsibilities

• Welcoming customers and understanding their servicing and repair requirements.
• Managing the customer journey from vehicle drop-off through to collection.
• Liaising with technicians and keeping customers updated on vehicle progress.
• Identifying opportunities to recommend additional products and services.
• Ensuring customer expectations are exceeded and satisfaction levels remain high.
• Following up with customers after their visit to ensure they are delighted with the service received.

Skills

Customer service

Communication

Relationship building

Organisational skills

Work under pressure

Proactive learning

Job description

Vertu Peugeot Exeter is seeking a customer-focused Service Advisor to join our friendly team. You’ll be the key link between customers and our workshop, ensuring a professional, seamless service from drop-off to collection and keeping customers informed throughout.

With previous customer-facing experience, you’ll identify opportunities to recommend additional services, build trust, and deliver outstanding experiences.