Service Advisor NO WEEKENDS

Vertu Motors plc; Oxford; Hybrid; GBP 31,000 - 37,000; Full time

Benefits offered by this job

25 days holiday

Online rewards platform

Preferential Service Rates

Colleague Purchase Scheme

Share Incentive Scheme

Pension

Enhanced Maternity & Paternity

Job summary

Vertu Peugeot Oxford is looking for a Service Advisor to join our Aftersales team. This full-time, permanent role operates Monday to Friday with no weekend work, offering a £33,990 basic salary plus benefits and ongoing development.

You will be the link between customers and the workshop, setting expectations, upselling additional services, and ensuring customers are happy with the completed work. Experience in customer-facing service is essential.

Qualifications

• Previous customer facing service experience required.
• Strong communication skills essential.
• Ability to work in a fast-paced environment and meet targets.

Responsibilities

• Set customer expectations and keep in touch with them throughout the service or repair process.
• Upsell additional products and services where appropriate.
• Follow up with customers to ensure satisfaction with the work carried out.
• Act as the relationship manager between the customer and workshop.

Skills

Customer service

Communication

Job description

Vertu Peugeot Oxford

Here at Vertu Peugeot Oxford our Aftersales team is growing and we have a fantastic opportunity for a Service Advisor to come and join our well established business!If you wish to become part of one of the largest Motor Retailers in the UK, then please take a look at what we can offer you. This role is full time permanent Monday-Friday with no weekend working.

We are offering a £33,990 basic salary plus company benefits.

The Service Advisor role is one of the most exciting and important roles in our dealership. Like us, you know that customer service isn’t just about providing a service – its about building warm, trusted relationships. The role holder acts as the relationship manager between the customer and the workshop, ensuring our customer satisfaction levels are outstanding.

You will be responsible for setting customer expectations and keeping in touch with them throughout the service or repair of their vehicle, up selling additional products and follow-up with the customer to ensure they are happy with the work carried out.

For this role, we are looking for you to have a previous customer facing service experience; this is essential for you to be considered. Customer focus, relationship maintenance and communication skills are of paramount importance, as is the ability to work in a fast-paced environment whilst meeting targets and deadlines.

We are proud to be the Motor Retailer who invests more in our colleague's personal development than any other, so if you are successful, you can look forward to on-going training opportunities that provide you with the right career path, career progression and a range of benefits you would expect from an employer of choice which includes:

• 25 days holiday rising with length of service - plus bank holidays
• Access to our online rewards platform giving you cash back and discounts for multiple retailers
• Preferential Service Rates
• Colleague Purchase Scheme
• Share Incentive Scheme
• Pension
• Enhanced Maternity & Paternity