Service Advisor

Vertu Motors plc; Exeter; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

£32,000 basic salary

25 days holiday

Discount platform & cashback

Preferential service rates

Colleague vehicle purchase scheme

Share Incentive Scheme

Company pension

Enhanced maternity/paternity benefits

Ongoing training & development

Career progression

Job summary

Vertu Peugeot Exeter is seeking a customer-focused Service Advisor to join our friendly team. You’ll be the key link between customers and our workshop, ensuring a professional, seamless service from drop-off to collection and keeping customers informed throughout.

With previous customer-facing experience, you’ll identify opportunities to recommend additional services, build trust, and deliver outstanding experiences.

Qualifications

• Previous customer-facing experience is essential for this role.
• Automotive Service Advisor experience would be advantageous but is not a requirement.
• Genuine passion for customer service and relationship building.

Responsibilities

• Welcoming customers and understanding their servicing and repair requirements.
• Managing the customer journey from vehicle drop-off through to collection.
• Liaising with technicians and keeping customers updated on vehicle progress.
• Identifying opportunities to recommend additional products and services.
• Ensuring customer expectations are exceeded and satisfaction levels remain high.
• Following up with customers after their visit to ensure they are delighted with the service received.

Skills

Customer service

Communication

Relationship building

Organisational skills

Work under pressure

Proactive learning

Job description

Vertu Peugeot Exeter

£32,000 Basic Salary + Excellent Benefits + Career Development Opportunities

Are you passionate about delivering outstanding customer service and building lasting relationships? Do you thrive in a fast-paced environment where no two days are the same? If so, we'd love to hear from you.

At Vertu Peugeot Exeter, we're looking for a customer-focused Service Advisor to join our successful and welcoming team. This is an excellent opportunity to develop your career with one of the UK's largest and most respected automotive retail groups, representing a well-known and trusted automotive brand.

About the Role

As a Service Advisor, you'll be at the heart of the customer journey, acting as the key link between our customers and our workshop team. You'll ensure every customer receives a professional, seamless experience from the moment they arrive, keeping them informed throughout the service and repair process and building trust every step of the way.

Your responsibilities will include:

• Welcoming customers and understanding their servicing and repair requirements
• Managing the customer journey from vehicle drop-off through to collection
• Liaising with technicians and keeping customers updated on vehicle progress
• Identifying opportunities to recommend additional products and services
• Ensuring customer expectations are exceeded and satisfaction levels remain high
• Following up with customers after their visit to ensure they are delighted with the service received

What We're Looking For

Previous customer-facing experience is essential for this role, and whilst automotive Service Advisor experience would be advantageous, it's not a requirement. We are keen to hear from candidates who have a genuine passion for customer service and relationship building.

You'll be successful if you have:

• Excellent communication and interpersonal skills
• A passion for delivering exceptional customer experiences
• The ability to build trust and long-lasting customer relationships
• Strong organisational skills and attention to detail
• The ability to work effectively under pressure in a busy environment
• A positive, proactive approach and the desire to learn and develop

Why Join Vertu Motors?

At Vertu, we're proud to invest more in the development of our colleagues than any other motor retailer. We offer industry-leading training, clear career progression opportunities and a supportive environment where you can build a long-term career.

Our benefits package includes:

• £32,000 basic salary
• 25 days holiday rising with length of service, plus bank holidays
• Access to our online rewards platform with discounts and cashback at major retailers
• Preferential service rates
• Colleague vehicle purchase scheme
• Share Incentive Scheme
• Company pension
• Enhanced maternity and paternity benefits
• Ongoing training and development opportunities
• Excellent career progression within one of the UK's largest automotive retail groups

If you're looking for a rewarding customer-focused career with a business that truly invests in its people, we'd love to hear from you.

As part of our recruitment process, successful applicants will be required to complete pre-employment checks, which may include employment, address, credit history and criminal record checks.