Auto Service Advisor - Customer Excellence & Growth

Vertu Motors plc; Cheltenham; Hybrid; GBP 30,000 - 36,000; Full time

Benefits offered by this job

25 days holiday rising with length of

Access to online rewards platform

Preferential Service Rates

Colleague Purchase Scheme

Share Incentive Scheme

Pension

Enhanced Maternity & Paternity

Job summary

Vertu Ford Cheltenham is seeking a Service Advisor to join our well-established dealership business in Cheltenham. The role focuses on maintaining excellent customer relationships while coordinating with the workshop to deliver outstanding service.

The successful candidate will have prior customer-facing service experience and strong communication skills, with opportunities for ongoing training and benefits tied to a leading motor retailer.

Qualifications

• Previous customer-facing service experience is essential.

Responsibilities

• Act as the relationship manager between the customer and the workshop to ensure high satisfaction.
• Set customer expectations and keep in touch throughout service or repair of their vehicle.
• Upsell additional products and follow up to ensure the customer is happy with the work carried out.

Skills

Customer service

Communication skills

Job description

Vertu Ford Cheltenham is seeking a Service Advisor to join our well-established dealership business in Cheltenham. The role focuses on maintaining excellent customer relationships while coordinating with the workshop to deliver outstanding service.

The successful candidate will have prior customer-facing service experience and strong communication skills, with opportunities for ongoing training and benefits tied to a leading motor retailer.