Service Advisor (Warrington)

Halliwell Jones Ltd; Warrington; On-site; GBP 21,000 - 32,000; Full time

Benefits offered by this job

22 days holiday

Birthday off

Employee Car Scheme

BMW training

BMW certification

Family-run environment

Job summary

Halliwell Jones Ltd in Warrington is seeking a Service Advisor to act as the main link between customers and the workshop. You will manage bookings for servicing, repairs and MOTs while delivering clear, transparent explanations of costs and timelines.

You’ll ensure customers receive a professional, friendly service in a premium environment. Join a modern flagship site for BMW and MINI, with specialist BMW training and certification opportunities, and a strong focus on customer satisfaction.

Qualifications

• Experience in a customer-facing role within automotive sector.
• Strong understanding of vehicle servicing and repair processes.
• Excellent communication and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.
• Proficiency in Kerridge, CDK and Microsoft Office.

Responsibilities

• Act as the key liaison between customers and the workshop, providing a professional and welcoming experience.
• Manage customer bookings and vehicle drop-offs for servicing, repairs and MOTs.
• Provide clear explanations of work required, costs and timescales to customers.
• Keep customers informed throughout the repair and servicing process with regular updates.
• Work closely with the workshop team to ensure vehicles are completed efficiently and to a high standard.
• Identify and communicate any additional work or maintenance requirements to customers.
• Support the team in achieving customer satisfaction, productivity and targets.
• Ensure all customer interactions are handled professionally and in line with BMW standards.

Skills

Customer-facing

Communication

Organised

Multitasking

Team player

Problem solving

Tools

Kerridge

CDK

Microsoft Office

Job description

About the role: Service Advisor (Warrington)

Start Your Next Chapter with Halliwell Jones (Warrington) Ltd
Looking to deliver outstanding customer service and make a meaningful impact? If this sounds like you, keep reading! We have an exciting opportunity for a motivated and people-oriented Service Advisor to join the team at Halliwell Jones (Warrington) Ltd—our modern flagship site, bringing together BMW and MINI showrooms, a full-service Aftersales department and a state-of-the-art Bodyshop, all under one roof to deliver a seamless experience.

If you are passionate about delivering exceptional support, building lasting relationships, and being at the heart of a fast-paced, premium environment, this role is your opportunity to thrive. We are looking for an enthusiastic, organised individual who takes pride in providing every customer with a smooth and professional service.

At Halliwell Jones, we believe that great service starts at the front desk. As a Service Advisor, you will be the trusted link between our customers and our workshop—managing bookings, providing clear and timely updates, and ensuring every interaction reflects the quality and care associated with the BMW and MINI brands.

• Time to Unwind – Enjoy 22 days’ holiday, increasing to 25 days with length of service, plus your birthday off to celebrate!
• Drive the brand – Access to a new car at a reduced cost through our salary sacrifice Employee Car Scheme (availability, terms, conditions and eligibility criteria apply)
• Work Where People Matter – A friendly, family-run business with a supportive team culture
• Expert Training – Specialist development with BMW UK to keep your skills sharp
• Gain Accreditation – Boost your career with official BMW certification
• Grow With Us – Ongoing learning and a clear path to progression
• Enjoy Your Environment – Work in a modern, high-spec facility designed for excellence
• Security and Peace of Mind – Benefit from our Life Assurance Scheme

Your Responsibilities

• Act as the key liaison between customers and the workshop, providing a professional and welcoming experience.
• Manage customer bookings and vehicle drop-offs for servicing, repairs, and MOTs.
• Provide clear explanations of work required, costs, and timescales, ensuring customer expectations are effectively managed.
• Keep customers informed throughout the repair and servicing process, providing regular updates where required.
• Work closely with the workshop team to ensure vehicles are completed efficiently and to a high standard.
• Identify and communicate any additional work or maintenance requirements to customers.
• Support the team in achieving customer satisfaction, productivity, and operational targets.
• Ensure all customer interactions are handled professionally and in line with BMW standards.

What we're looking for

• Experience in a customer-facing role within the automotive sector (preferred).
• Strong understanding of vehicle servicing and repair processes.
• Excellent communication and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.
• Proficiency in dealership management systems (e.g., Kerridge, CDK) and Microsoft Office.
• Full UK driving licence (preferred).
• Customer- focused with a friendly and professional manner.
• Organised and detail-oriented.
• Team player with a proactive and solution- driven approach
• Resilient and adaptable to changing priorities

Want to grow your career and become the trusted expert customers depend on, join Halliwell Jones today!